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Exploring the World of Viator: An Online Shopping Adventure
Viator was founded in 1995 by Rod Cuthbert, who saw the potential for online travel booking before it became mainstream. The company started as an online database of travel activities in Europe and was acquired by TripAdvisor in 2014. Since then, it has expanded its services and reach, making it one of the largest online travel booking platforms in the world.
How Does Viator Work?
Viator connects travelers with local tour operators, allowing them to book activities and experiences in advance. Customers can browse the website or app to find tours and activities that suit their interests, budget, and travel plans. They can filter results based on location, duration, activity type, and rating, and read reviews from other customers to make informed decisions. Once they have chosen an activity, they can book and pay securely online, and receive an instant confirmation and voucher.
Services Offered by Viator
Viator offers a wide range of tours and activities to suit every traveler's preferences, from sightseeing and cultural experiences to adventure and outdoor activities. Here are some of the services offered by Viator:
Tours and Activities
Viator offers a variety of tours and activities, such as city tours, walking tours, bike tours, boat tours, and helicopter tours. Customers can choose from different themes, such as history, art, food, and nature, and explore iconic landmarks, hidden gems, and off-the-beaten-path destinations.
Day Trips
Viator also offers day trips from major cities, allowing customers to discover nearby attractions and landmarks without having to spend a night away from home. Customers can book day trips to destinations such as Stonehenge, Niagara Falls, or the Great Barrier Reef.
Multi-day Trips
For customers who want to explore a destination more in-depth, Viator offers multi-day trips that combine different activities and experiences. Customers can choose from various packages that include accommodation, transport, meals, and guided tours.
Shows and Performances
Viator offers tickets to popular shows and performances, such as musicals, operas, concerts, and theater productions. Customers can enjoy a night out and experience the local culture and entertainment scene.
Transfers and Ground Transport
Viator offers airport transfers, private cars, and shared shuttles to make it easier for customers to get around in a new city. Customers can book a transfer in advance and avoid the hassle of public transport or expensive taxis.
Private and Custom Tours
For customers who want a more personalized experience, Viator offers private and custom tours. Customers can customize their itinerary, choose their own guide, and travel at their own pace. This service is ideal for couples, families, or groups who want to have a unique and tailored experience.
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What kind of products or service does Viator provide?
Viator provides a platform that offers customers access to a wide range of tours, activities, and experiences in over 2,500 destinations worldwide. These include city tours, walking tours, bike tours, boat tours, helicopter tours, day trips, multi-day trips, shows and performances, transfers and ground transport, private and custom tours, food, wine, and nightlife experiences, cruises, sailing, and water tours, and many more. Customers can browse and book these activities online or through the Viator app, and receive instant confirmation and vouchers. Viator connects travelers with local tour operators to provide unique and authentic experiences that suit every budget and preference.
What kind of people are their customers?
Viator's customers are typically travelers who are seeking to discover new destinations and experiences, either on their own or as part of a group. They may be planning a vacation, a weekend getaway, or a business trip and are looking for activities to do during their free time. Viator's customers range from solo travelers to families, couples, and groups of friends, and cover a broad age range. They are interested in exploring new cultures, trying local foods, and participating in unique and memorable experiences. Customers who use Viator's platform come from all around the world and have different travel styles and budgets.
Is there any featured product in their shop?
Viator offers many featured products on their platform that are popular among travelers. Some of these products include:
Skip-the-Line Tickets: These tickets allow customers to bypass long lines and queues at popular attractions and landmarks, saving them time and hassle.
Day Trips: Viator offers a variety of day trips to nearby destinations, such as wine tasting tours, hiking tours, and city tours.
Food and Wine Experiences: Customers can choose from a wide range of food and wine experiences, such as cooking classes, wine tastings, and food tours.
Multi-Day Tours: Viator offers multi-day tours that allow customers to explore several destinations in one trip, with accommodations and transportation included.
Private Tours: For a more personalized experience, Viator offers private tours with a dedicated guide, which can be customized to suit the customer's preferences and interests.
These featured products are carefully curated based on customer feedback and popularity, and are designed to provide unique and memorable experiences for travelers.
Can you tell me something about their new arrivals?
As an online platform for tours, activities, and experiences, Viator regularly updates its offerings with new arrivals to provide fresh and exciting options for its customers. These new arrivals can include:
New Tours and Experiences: Viator works with local tour operators to continuously develop and introduce new tours and experiences in various destinations around the world. These can include unique and off-the-beaten-path experiences that are not available elsewhere.
Seasonal and Holiday-Themed Tours: Viator also introduces seasonal and holiday-themed tours and experiences, such as Christmas markets tours, Halloween-themed tours, or Valentine's Day experiences.
Special Events: Viator may offer special tours and experiences that coincide with special events, such as music festivals, sports events, or cultural celebrations.
Exclusive Deals: Viator may introduce exclusive deals and discounts on selected tours and activities, allowing customers to save money and access more affordable options.
Customers can browse the new arrivals section on Viator's website or app to discover the latest tours and experiences that have been added to the platform. These new arrivals can provide unique and exciting options for customers who are looking for something different or want to explore a new destination in a new way.
Is there any activity that customers could attend in Viator? Can you show me details about that?
Viator offers a wide variety of activities that customers can attend, such as tours, excursions, and experiences. Let's take a closer look at one of the activities available on Viator's platform:
Activity: Grand Canyon All-American Helicopter Tour
Overview: This helicopter tour takes customers on a thrilling flight over the Grand Canyon, providing breathtaking views of the canyon's natural wonders, including the Colorado River and the Hoover Dam. The tour also includes a landing at the canyon's West Rim, where customers can explore the area on foot and take in the stunning scenery.
Duration: Approximately 3.5 hours
Location: Grand Canyon West Rim, Arizona, United States
Inclusions: Helicopter flight over the Grand Canyon, landing at the West Rim, guided tour of the area, and transportation from select hotels in Las Vegas.
Price: Starting at $399 per person
This is just one example of the many activities available on Viator's platform. Customers can browse through different categories of activities, such as adventure, food and wine, cultural and theme tours, and more, to find an activity that suits their interests and budget. Viator's platform provides detailed descriptions, reviews, and ratings for each activity, as well as convenient online booking and instant confirmation.
Has Viator ever received any honor or award in its history?
Viator has received several awards and honors throughout its history. Here are some of the most notable ones:
Travolution Awards: Viator has won multiple Travolution Awards, which recognize excellence and innovation in the travel industry. Viator has won the "Best Tours and Activities Website" award several times, most recently in 2019.
TripAdvisor Certificate of Excellence: Viator has been awarded the TripAdvisor Certificate of Excellence, which is given to businesses that consistently receive excellent reviews and ratings from travelers.
Magellan Awards: Viator has also won multiple Magellan Awards, which recognize the best in travel and hospitality. Viator has won gold, silver, and bronze awards in various categories, such as overall website design and user experience.
Stevie Awards: Viator has won several Stevie Awards, which recognize excellence in customer service and sales. Viator has won awards for its customer service and sales teams, as well as for its website and marketing campaigns.
These awards and honors reflect Viator's commitment to providing high-quality tours, activities, and experiences for its customers, as well as its dedication to innovation, customer service, and excellence in the travel industry.
What makes Viator outstanding among the many competitors?
Viator stands out among its many competitors for several reasons:
Wide Range of Activities: Viator offers a wide variety of activities, including tours, excursions, and experiences, in destinations all over the world. Customers can choose from different categories of activities, such as adventure, food and wine, cultural and theme tours, and more, to find an activity that suits their interests and budget.
Convenient Booking and Instant Confirmation: Viator's platform provides customers with a convenient and easy way to book activities online, with instant confirmation and a seamless booking process. Customers can also make changes to their bookings or cancel them if necessary, with flexible cancellation policies.
Expert Guides and Local Knowledge: Viator works with expert guides and local operators to provide customers with a high-quality and authentic experience. Customers can learn from knowledgeable guides and get insider tips and recommendations for their destination.
Trusted Reviews and Ratings: Viator's platform features detailed descriptions, reviews, and ratings for each activity, allowing customers to make informed decisions about their bookings. Customers can read reviews from other travelers who have taken the same activity, and leave their own reviews and ratings after their experience.
Awards and Recognition: Viator has won multiple awards and recognition for its excellence in the travel industry, reflecting its commitment to providing high-quality experiences and customer service.
These factors set Viator apart from its competitors, making it a trusted and reliable platform for travelers to book their tours, activities, and experiences around the world.
