Contact Info

About Copa Airlines

If you need special assistance during your flight, just specify when you buy your ticket, whether you bought it at one of their offices, or delivered to your door or via the Internet. If you cannot apply at the time of booking, they will ask you to arrive at the airport two hours before the scheduled departure time to request this assistance from Copa Airlines staff and will ensure that you receive special assistance. When requesting special assistance, Copa Airlines staff will ensure that this assistance is provided to passengers throughout their journey to their final destination. Even if they have to change planes or use another airline, it reports the special needs of their passengers to other airlines so that their staff can participate. Passengers with special needs will certainly have a pleasant trip with them. The products from Copa Airlines is known for being stable and reliable in quality, wide in the production line, durable in period of use, fashionable, avant-garde and innovative in style. Copa Airlines adheres to the service tenet of "customer always comes first”. Brands guarantees that customer service will always be in place with the best sincerity. Additionally, Copa Airlines takes high-quality products, high reputation, perfect after-sales service and reasonable prices as its business philosophy. Each customer will be highly valued at Copa Airlines! To get the best price to buy best products, you can find Copa Airlines Coupons and Promotional Codes on HotDeals.

Copa Airlines Customer Service Phone Numbers

Sometimes you have to reach out to Copa Airlines Customer Service in face of tricky issues about your order, account, shipping at Copa Airlines. Customer service will accompany you all day. Therefore, you can be in touch with customer service at any time to place an order or ask a question through the following ways. Due to the large number of inquiries, the customer service may not reply in time, please wait patiently. Sorry for the inconvenience. If you want to know more details about our products, please feel free to call for more details. Our customer service number is as follows:

  • Toll-Free Number
    (800) 359-2672
  • Official Website
  • Customer Service
    (800) 389-0772
    (855) 654-0566
    (800) 234-2672
  • Mailing Address
    Business Park, North Tower, Costa del Este, Panama, Panama, Panama
  • Social Media Contacts

Copa Airlines Coupons - December 2023


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Copa Airlines FAQ

What problems can be resolved if I contact Copa Airlines customer service?

Copa Airlines customer service is contacted for a bunch of reasons. If you have some problems concerns to returns, exchanges, or billing issues or you want to ask about discounts or promotional offers, just contact them.

What should I do if I want to receive a refund at Copa Airlines?

First of all, you need to check out the refund policy on the website of Copa Airlines to see if your item is eligible for a refund. If yes, you can get in touch with the support team by using the contact information to get detailed instructions.

What to do if I can't get in touch with Copa Airlines customer service with a phone call?

If you are not satisfied with your first call, you can make use of the information you receive from the call to identify where the miscommunication is. Then you can choose to call back or reach out via Copa Airlines social media platforms.

How to return an item at copaair.com?

First of all, you need to check the return policy on the website to make sure your item is eligible and the return period has not expired. Then you can contact customer service for further instructions. You may make your returns by mail or in stores.

How can I make a complaint at copaair.com?

First of all, you should reach out to customer service. They have a dedicated team for dealing with complaints and other matters. Explain your problem and request a solution. Or you can go through the store's complaint or dispute resolution process to make your complaint.

Copa Airlines Reviews & Rating


Amazing ground staff at Miami

We didn’t get to fly with Copa but I really want to say a huge thank you to the truly amazing ground staff at Miami Airport. It was our onwards flight to Colombia from London but US customs took absolutely forever to clear and we got to the gate literally as the bridge was being pulled away from the plane. So frustrating!!The guys at Copa’s desk could not have been nicer or more helpful. They got us on a flight with another airline that left an hour later and amazingly at no extra cost! I think we would’ve had a little breakdown if we had to figure out an alternative ourselves and probably had to spend quite a bit of money too on a hotel and a new flight.Thank you Copa!

Linda West

I had a nice experience

I had a nice experience with this airline, who I flew with several times on a recent trip around South America. The flights were fine, and the staff all very nice. At one point I was served a breakfast I could not eat as it contained chicken (I am vegetarian) and the fight attendant went and found a bunch of packets of almonds and biscuits for me, so I could eat. Sweet!

Daniel Browne

First class customer service

I flew with Copa Airlines during the COVID-19 pandemic and was highly impressed with them. Unfortunately my suitcase was damaged when I arrived at my destination, but after contacting their customer service department, they resolved the issue quickly.I would happily fly with Copa again and believe they care for their customers.

Peter Macfarlane

Copa Airlines is consistently the best…

Copa Airlines is consistently the best airline serving Latin America from their hub in Panama. They are certainly not the cheapest, but you can rely on them for safety, punctuality and service. They have done a great job connecting secondary cities across the Americas. Very often they give frequent fliers a free upgrade to business class.


Good service and support while Flying…

Good service and support while Flying in your Airplanes.

Ida Scholls

I flew with them on February

I flew with them on February. My route was Panama-Nicaragua and it went okay with all the measures for covid19 and great boarding strategy. The lugagge came on time and I even have another fly coming with them this month and I will let you guys know how that goes too.

James Smith

COPA Airlines

As we all now know there are no airlines that can be described as being excellent. I have, however, found COPA airlines (Panama) to be quite good. The flights, and times are good, the food is good and the crews are friendly. They even arrange convenient stopovers in Panama without extra charges. They also present no problems to flight changes for a small fee.


It was a great experience

It was a great experience. Have no issues with it

André França

Had 19+ flights with them

Had 19+ flights with them! recently flew from Manaus to Punta Cana! all flights on time! nice little snacks on board! new planes and all of them well kept! sometimes they cancel a flight due to lack of demand but they will compensate you with free hotel and 300 USD vouchers to use in Panama! I read the comments, most of people here are at fault. Would fly them again!


I enjoyed the flight

I enjoyed the flight. My head rest was a little broken, but the airline staff and service was friendly. Most south americans fly copa, and i can see why. It's no delta, but its still nice. would reccomend.


The Little Airline That Could....

I am not sure if I flew on the same airline as the others writing reviews. Copa is a good, solid, service oriented airline. Flew from NYC to Sao Paolo via Panama City. Four legs on nicely refurbished or new B737’s. Four legs early or on time. Great onboard service. These flight attendants do not rest with their legs up in the galley. They are constantly visible. Free blankets? Where do you find that on US based carriers? Fight Attendants that respond to calls with warm smiles and willingness to get you whatever you want, versus a frown and a look that says “why are you bothering me?” Double the number of Airport Check-In Agents and Gate Agents that you find on most airlines, to keep lines low and managed. They are seriously efficient and have their operations fine-tuned. They put manpower where it is needed. How else can you manage 55 minute layover / transfers successfully, with plenty of time at your next gate? Luggage arrived timely intact, in spite of such tight transfer times. Sure – these are things that you should just be able to expect from an airline, but these days, they shine in comparison to their peers. The cons for Copa are that you must transfer in Panama City to get anywhere other than Panama City, making much longer flight times than non-stop carriers. (but I also paid less than half the price of non-stops, saving A LOT of $$) The NEW B737-9 does not have a screen at seat back. You need to plug into their entertainment on your “device”. Movies are not particularly suited for cell phone screens. But, I think this is simply the wave of the future. Also, their webpage has bad functionality. BUT, from a service standpoint, many other airlines around the globe could take some lessons from Copa. Their efficiency and friendly service put others to shame. I was very impressed by this little airline that could!!!

Juan Dodero

The best in Latin America.

I am a Copa frequent flyer (Connect Miles) and have been using Copa since many years. It was one of the best (if not the best) airline in Latin America. It might not compare with airlines with longer trips but they are always on time and the service is ok. They made huge improvements in many planes with a great entertainment system.

4.0 (459)

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Copa Airlines Hints and Tips

Don't miss out on great deals at Copa Airlines. Follow these tips to save big on your next purchase.

  • To start with, you can join the email list or follow Copa Airlines on social media for exclusive deals and offers.
  • Also, if you are a returning customer of this brand, you can join the membership to get exclusive discounts, deals, and information about new arrivals.
  • Don't ignore the shipping cost! Every time you save your delivery fee, you can buy more items with a budget. Just enjoy the online shopping life!