Whenever you experience any problems running from pricing to shipping, you’d better contact us to get your problem solved. However, given the poor services resulting from long wait times and network delays, we highly recommend that you may have a quick flip through Cox Communications FAQs. Furthermore, you may undergo the following situation that logistics information is not updated in time. Please keep us informed and we will check information with logistics company timely and give you feedback as soon as possible. Additionally, extreme inclement weather can cause delays in deliveries as well, so please wait patiently.
Save up to 10% OFF with Cox Communications Promo Codes and Coupon Codes. Cox Communications provides Verified Offer: 5% Off Discount in December. Promotions are valid now. You can also go to cox.com to sign up for membership rates. If you want to save your money, then here is your chance, MORE+
Dec 12, 2023
11 usedOn Cox Communications, you can not only enjoy Free Shipping, but can also get Get Free Shipping And 10% Off Promo Codes. If you buy something on Cox Communications, you can get 10% OFF from the store. Many items that are cheap and fine are waiting for you to buy. You'd better use the Promo Codes within its expiration date. MORE+
Dec 10, 2023 12 used10% OFF eligible items is a great promotion, you can enjoy 10% OFF. You can use it when checking out items purchased on cox.com. According to statistics, a person who participated in 10% OFF eligible items saved an average of $26.33. Who could say no to such a great discount? Act now! MORE+
Dec 11, 2023 2 usedEnjoy Code On Your Purchases At Checkout coupons are not limited to the range of applicable items. If you're good at picking Coupon Codes, you can discount your payments by 10% OFF. What are you waiting for? Just go for the great discount. Some great deals can only be found on cox.com, so don't miss them. MORE+
Dec 10, 2023 14 usedCongratulations on finding Cox: 5% Off Sale, a once-in-a-lifetime offer. Right now, Cox: 5% Off Sale is prepared for you. Then you just have to wait and the goods will be delivered to your door for free. Don't forget to check the expiration date of Promotion Codes so you don't miss it. MORE+
Dec 10, 2023 15 usedCox Communications customer service is contacted for a bunch of reasons. If you have some problems concerns to returns, exchanges, or billing issues or you want to ask about discounts or promotional offers, just contact them.
If you are not happy with the results of your call, you can always call back. But before this, you should know where you think the call went wrong from the first call. You can also make use of live chat or contact formula on the store website to describe your concerns.
Go to the website first to read the return policy and make sure you are eligible for a return. For your information, it's better to know the return policy before you make an online purchase. Then you can follow the instructions to process your return.
You can start by connecting with the customer service team and make sure the cancellation is possible within the designated time frame. If it can not be canceled, ask if you can return the items once you receive them for a refund.
First of all, you need to sign in to your account at cox.com. Then you can select the 'My orders' tab to view the status of your purchase. You can also contact Cox Communications customer service for more information.
I have been having trouble with my cable boxes and remotes. Icame into the Alexandria, VA store on 12/26/22 and was warmly greated by Angie Cruz. She gave great service with a smile. Great personality and customer service. Thank you for a great experience.
Visiting from Canada / snowbird / had the pleasure of meeting Anthony ALONZO / talk about customer service / efficient/ personable and a no nonsense installer. We are in a rv park and require wifi to maintain contact with family/ our entertainment Center is new to us and he got us set up in minutes. I’m 75 years old and customer service is a lost ART. Anthony restored my faith that there are young people who have the gift of good Customer Service Cox has a very gifted employee/ Thanks Anthony
On Sept. 8,2022, I spoke with Xavier about my bill and monthly plan. Xavier was able to reduce my monthly obligation and did it quickly and efficiently. I could tell he was experienced and very well qualified to assist me. I took the time to write about Xavier because I think when someone goes above and beyond helping, someone should tell someone else.
I just worked with Adriana Caro and she is SOOO helpful and knows her job well. I was ready to look for new service and with her help I left the situation happy and still a cox customer. Thanks Adriana for everything!!!
I want to commend Derek at Cox/Complete, this morning on his outstanding support to find and resolve the issue with the "Block" that you inquire and get feedback such as crosswords, music on utube, etc. He stayed with me until the issue was resolved. Much kudos to Derek.
Ms. Sharon agent #6530, was the sweetest and most compassionate person I’ve spoken to over the phone. She such a sweetheart and efficient with her job. Blessings to you ma’am, thank you so much for your help!Sincerely,Jasmin
I called to check the price on getting the internet added to my new home. And I talked to Jonai and I appreciate the great customer service and she told me my options and I was able to decide which service I prefer getting. Thanks so much Jonai for your assistance. Kudos to Jonai 🎊🎉
Rodney At Virginia Beach Center was very helpful and polite! He helped me pick out a service at a plan that was fit right for me. Great customer service & communication skills.
Date of experience: September 15, 2021
Yesterday i had pleasure of meeting Austin Norpel and he was the greatest person i have met in a long that truely cares about his and
We had been having issues with our Internet connecting to our tv and I had a Cox representative Named Monte who fixes external lines outside but he knocked on my door to make sure everything was working and up to par. This representative went above and beyond and connected the tv to my internet and did all the troubleshooting to get it connected. He was extremely helpful and was willing to help even when our issue was not part of his department. Shout out to monte for being a 5 star tech and representative!!!
My bill has went up $50.00 in 1 month! Same service and nothing changed!I am a disabled Vet on limited income and my wife is disabled and spends 90% of her time bed ridden!So lets review: Senior no discount--Dealing with Virus--Wife had heart attack last week-Disabled Vet and now Cox!Thanks Cox for treating a disabled Vet like this!So I talked to Cox and they saw my issue.I understand a business must make a profit and feel we reached a fair deal for both parties.So again this year they wanted a $93.00 per month increase.Another battle and many phone calls.So they now got a $25.00 per month increase.
Cox waste i highly recomend this company to everyoneStaff easy to comunicate With always well mannerdExcellent company to deal with5 star Lynette
I was assisted by an employee by the name of Mr. Pirro Koci an extremely customer oriented individual and very knowledgeable. I wish Cox had more employees like this young man...HE IS TRULY AN ASSET TO Cox.
I DIALED 1 702 383 4000 TO TALK TO A COX REPRESENTATIVE. i REACHED A YOUNG LADY BY THE NAME OF RACHEL. I TOLD HER ABOUT MY PROBLEM: BILL OUTRAGEOUSLY HIGH, GETTING HIGHER EVERY 2 MONTHS!!! SHE WAS PATIENT, PROFESSIONAL, POLITE AND VERY HELPFUL. SHE SAVED ME $ 40.00 PER MONTHS WITH DIFFERENT PROMOTIONS. I AM VERY GRATEFUL TO HER. RENATE MOUSSEUX M.A.EDU
I was getting set up for automation. Terry was my Cox guy. Let me tell you he was the best person. He was professional and friendly. He really knows his stuff. When he got here he at first didn't know anything that happened before, but he knew how to fix it and he did in such a timely matter. Went thru all the features and pluses about it and gave tips. He should get a raise. I hope that you have more like him. Very much a customer pleaser. Thank you Terry. You were great. Debra McMurray. Phoenix Arizona.
Finally!! A big thank you to Matt from Cox who fixed our home TV situation. We've had nothing but trouble with this stupid contour stuff. We've called before and the people that came out twice couldn't find a thing wrong. Yeah, right. This time a knowledgeable technician came and fixed several issues. Thank you, Matt!!
I tried to save money by switching from Cox. As my Dad used to say you get what you pay for. Competitor rates may work for you for home entertainment. If you work from home as I do and depend on internet for income, I would recommend spending the 100 dollars more a month.Their Customer service is always trying to sell you and raise the Bill. But the Quality of their Service Rep doesn't suck. You don't have to spend hours on the phone and get transferred around with tech support. One Call and you are Good.To sum up, Cox isn't Cheap. They are well managed and maintenance.
my problem was solved it was a wonderful experience thank you so much. I called 3 times and all were so NICE and tried very hard turned my router/moden was the problem
GIL PROVIDED US WITH EXCELLENT CUSTOMER SERVICE, HE CARED ABOUT OUR CONCERNS AND PROMPTLY CORRECTED THE ISSUE. THANK YOU!!
I'm actually a reluctant fan of Cox. I've had them for years and have had very little issue for the most part and when I do, a phone call or service call has solved it. I went in over a year ago to "cut the cord" but was actually talked into signing up for a bundle because they beat the prices of all the other stuff I was going to have to pay for: YouTube TV, HBO, Starz, Showtime, Hulu, etc. My internet is very fast and I have a DVR box that I love. Their DVR box and remote is one of the best I've seen - I love the On Demand where I can watch my shows even if I forgot to record them the next day and I can use voice on my remote to find them. The Cox app is pretty neat and the website is easy to manage. Recently my main DVR box crapped out and I called and was refunded about $15 for the two days I couldn't watch and a service call was set up for the following day (which was fast) the fella showed up on time, was polite, and quickly fixed the issue. Boom. They're not perfect
Was told by an onsite tech that the service fee could be waived if the work was simple and 10min or less. This was on a previous botched Cox installation. They charged me anyway and when I called them to request assistance (after being disconnected 3 times), not only were they not interested in helping me but then tried to up sell me additional services. Avoid this company if possible. Update: Stephanie E. from Cox customer service followed up with me and worked to get the service charge refunded as a courtesy. She was everything the first Cox rep was not: understanding, patient and helpful. I will therefore change my rating from 1 star to 4. If COX simply stopped trying to nickel and dime customers and showed more courtesy and consideration, any short term cost would be more than made up by happy, loyal, long term, PAYING customers. Is all this bad publicity worth the few dollars being saved by taking a hard line with customers? If the charges are not refunded, I will update.
The WORST ever! If you can prevent from ever doing business with them. They are crooks, clueless, manipulating, mean and all around bad! Don't ever try to talk with customer service or chat because they NEVER help! Lol if it's not in their script they are totally clueless! Stay away! 😭
I am not sure if this is where I can write my Cox Communication experience with customer service . My teller was Miguel Lopez and he was AMAZING . After being turn down by 4 other tellers that said they could not help me with my bill , finally I get in touch with Miguel & he literally helped me in less than 20 minutes . I work with healthcare & I have worked in a customer service industry for a long time . I know great service when I am receiving it . Thank you Miguel , I hope your hard word never goes unnoticed . You made my day because I was having a rough week . Simple things matter .
I'm actually a reluctant fan of Cox. I've had them for years and have had very little issue for the most part and when I do, a phone call or service call has solved it. I went in over a year ago to "cut the cord" but was actually talked into signing up for a bundle because they beat the prices of all the other stuff I was going to have to pay for: YouTube TV, HBO, Starz, Showtime, Hulu, etc. My internet is very fast and I have a DVR box that I love. Their DVR box and remote is one of the best I've seen - I love the On Demand where I can watch my shows even if I forgot to record them the next day and I can use voice on my remote to find them. The Cox app is pretty neat and the website is easy to manage. Recently my main DVR box crapped out and I called and was refunded about $15 for the two days I couldn't watch and a service call was set up for the following day (which was fast) the fella showed up on time, was polite, and quickly fixed the issue. Boom. They're not perfect - but the prices seem fair to me based upon comparison with what I'd get if I purchased a bunch of stuff separately, internet is fast, and I like the hardware.
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19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. Updated December 07.
