Contact Info

About Flixbus

Do you want a freewheeling city break within the Europe? Have you ever been bothered by a long and uncomfortable bus ride? If the answer is yes, FlixBus can be your way to go. Founded in 2013, FlixBus has been changing the way of traveling of a large number of people in about 28 countries in Europe. Now FlixBus provides more than 300,000 daily connections to over 2,000 destinations at competitive price. Whether you want to go to Berlin, Hamburg, Szczecin, Amsterdam, Paris, Lille, Milan, London, travel with FlixBus. FlixBus will never let you down with the high quality service. The seats on the bus are large and comfortable with extra legroom. The buses are armed with GPS Live Tracking, power outlets, a toilet and 4G Wi-Fi. Feel free to stream your favorite videos or immerse yourself in the world of game during your trip. The booking system is really user-friendly. And now you can book your trip via the FlixBus App. Just a few click of mouse or on your smartphone, you are all set to experience the world with FlixBus, no matter what your budget is. The products from Flixbus is known for being stable and reliable in quality, wide in the production line, durable in period of use, fashionable, avant-garde and innovative in style. Flixbus adheres to the service tenet of "customer always comes first”. Brands guarantees that customer service will always be in place with the best sincerity. Additionally, Flixbus takes high-quality products, high reputation, perfect after-sales service and reasonable prices as its business philosophy. Each customer will be highly valued at Flixbus! To get the best price to buy best products, you can find Flixbus Promo Codes and Voucher Codes on HotDeals.

Flixbus Customer Service Phone Numbers

Round-the-clock online customer service is available at Flixbus. Therefore, if you have any questions, please contact us and we will provide you with a satisfying answer as soon as possible. Once connected with our service, please give a brief description of your problem. You may receive auto-replies related to your issue. If the problem is still not resolved, you should get in touch with an manual customer service and proceed with your issue. Due to the large number of inquiries, the reply may not be timely. We will strengthen customer service training to avoid similar situations in the future. Sorry for the inconvenience!

  • Toll-Free Number
    (855) 626-8585
  • Official Website
  • Customer Service
    +493 030 013 7300
  • Mailing Address
    Friedenheimer Brücke 16, Munich, Bavaria 80639, Germany

Flixbus Coupons - December 2023


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Want to get what you want at a low price? You've come to the right place. At the moment, you can use Get Extra 20% Off With Voucher. You get about $19.93 less for buying the same items with Promo Codes. Many users have used this offer. You can save a lot as they do. MORE+

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Flixbus FAQ

What are the common reasons behind customers calling Flixbus support?

People call Flixbus customer service for a range of reasons. These include but are not limited to: asking questions about an item, reporting a problem with an order, to find out about shipping and delivery options, and so on.

What are the steps to take if my call to customer service is not successful?

If you are not pleased with the outcome of your call, you may attempt to contact the customer service department again. You may be able to speak to a better-trained representative. Additionally, you may also explore options like live chat or social media platforms.

How to return an item at flixbus.co.uk?

If you want to make a return at flixbus.co.uk, you need to go through the return policy first to figure out the conditions. You may need to keep the original packaging and provide your order number. If you have any questions, you can get in touch with customer service for help.

Can I make an exchange for my order at Flixbus?

To process an exchange, you need to check out the return policy first. Or you can contact customer service for more instructions. If the store does not offer exchanges, you can make a return and request a refund.

How can I find out where my order from flixbus.co.uk is in the delivery process?

To start, you'll need to sign in to your account at flixbus.co.uk. After you're logged in, go to the 'My orders' tab to view the status of your purchase. If you need more information, you can also contact Flixbus customer service.

Flixbus Reviews & Rating

Louise McLennan

FlixBus completely saved me when trying…

FlixBus completely saved me when trying to get to and from Gatwick airport during the rail strikes. The busses were on time and clean - what more can you ask for? Would definitely use again.


Excellent service on Punctuality, Comfort and Customer service

HiI travelled from Sheffield to Aberdeen on 18th December 2022. It was a return jounery. I was bit concerned after reading the reviews on Trust Pilot. I had great experience on punctuality, comfort and customer service.

Helen Weaver

Great service

Recently did London to Chester. Excellent service. Comfortable and clean bus. Great staff at Victoria and onboard. Even got a email and text informing me of a 10 minute delay - great service. Happy to recommend and will definitely use FlixBus again.

Steve Tolmie

Dundee to Glasgow this morning

Dundee to Glasgow this morning, £4.99 for the ticket. First class service. Left bang on time, brand new coach, spotlessly clean, arrived bang on time. Great service for amazing price. Thanks Mr Megabus, you’ve served us well but this beat you hands down. Oh, and lovely courteous driver.


Pleasant experience

Very professional service from Flixbus.I would highly recommend them for price,service and quality.


pleasantly surprised

after reading the reviews about flixbus, i was honestly terrified for my journey… i’m happy to say that it went brilliantly!drivers were lovely, and they were good at the job. toilet didn’t stink out the bus like some people have said, bus was clean with minor issues such as left over chewing gum etc. but overall very clean. smelled lovely, air con worked too.great experience, couldn’t recommend them more!


I traveled for the first time from…

I traveled for the first time from Brussels to Amsterdam with flixbus. It was flawless, the bus was clean and it was really cheap compared to NS NL traina and lastly the driver was friendly ❤️

Beata Zdanowicz

Outstanding service amazing experience

Bought 2 tickets from Aberdeen to Glasgow, £0.99 each, promotion. Bargain. The whole travel experience was excellent, very comfortable, loads of leg room (I'm 6ft01 tall), the bus clean and smelt fresh. Couldn't praise it more. The driver of the bus was very friendly and helpful. He looked very well for the safety of his passengers, was informing us of the upcoming stops, was checking if the passengers had their seatbelt on, drived very smoothly and safely. Fabulous service, will definitely use Flexi Bus again as the prices are cheaper then megubus and citylink even if not in promotion and service is top notch.


Great service, on time & an absolute bargain!

Great service, reliable & an absolute bargain!I took the service from Warrington to London Victoria and return. Fabulous service on swish Mercedes Benz coaches with air conditioning. Really can't find fault reading the other reviews. Both coaches were on time.Each journey was £7.99!

Martin Jones

Trip round Europe with Flixbus 2022

I travelled from Manchester to Greece mainly with Flixbus over 3 week period. The Flixbus app was very easy to use and the coaches where fairly cheap. I changed my route a few times on my journey and I would get a refund minus £5 admin fee which I think is fair. I usually got 2 seats to myself. Coaches where modern with toilet. Coaches usually had USB ports for charging phone. I caught around 12 coaches only one was delayed over 2 hours. I messaged Flixbus and they gave me a refund and I booked new coach for the day after. Overall had a great experience with this company


One of the best coach company’s

Flixbus is one of the best coach company’s. Very good prices across the board and the drivers I have had are very professional. I have autism and all I can say is iv been treat by staff and drivers very well and when the stop at each station they have let me off for a bit of fresh air which not a lot of coach’s let you do that Only thing they need to do to improve is they need more direct routes for example Newcastle upon Tyne to Manchester and maybe even a Newcastle upon Tyne to Liverpool coach


Stoke to London on boxing day

Stoke to London on boxing dayI didn't realise there were no trains running at all and so looked for alternatives. The only route was flixbus stoke to london one journey on that day. It was a life saver as I had work the next day so had to get back. Comfy seats and friendly driver and it was on time. Good price too 👍

Vanessa Stone

The Derby to London route is very well…

The Derby to London route is very well organized, the drivers are good too. I can't speak about other routes because I have not used them and because the routes are run by different bus companies. Maybe some companies are better than others, but all identify under the umbrella name of Flixbus.

Khalil Kirkwood


Travelled from London to Sheffield. Incredible value, leather seats, working charger ports and very clean. We had a prompt, smooth drive. Maybe we were lucky as many reviews here are negative.

amy snell

Excellent bus arrived early

Excellent bus arrived early , driver pleasant ,bus clean really can not complain about anything


London to Derby

I think we were pretty blessed with our driver Rob: what a legend and great guy. I can't sing his praises enough. We had some heavy traffic to contend with but he was always friendly, polite, professional, informative, and funny. It's honestly the best customer service I've experienced - impeccable. I only hope my communication skills will be that good one day. The drive down to London from Derby was also good. Such great service and experience should be recognised, thank you. I would travel with Flixbus again - continuously, at this great and affordable price.


Don't be an idiot or you'll be left behind!

You get what you pay for springs to mind. If you want to get from A to B for a cheap price, you book with Flixbus.Departure was on time and arrival was 5 minutes early on my trip from London Finchley Road to Newcastle. There are no service breaks on this stop but if you arrive early to a stop, the drivers will let you stretch your legs or have a vape/cigarette as long as you don't take liberties like one passenger who left to go for a coffee, even though he was told he wasn't allowed to, and got left behind. Some would think that's appalling but he was told not to go and he decided to ignore that. It's their own fault and all in all I thought our 2 drivers were professional and didn't want to let down the 50 other passengers for one ignorant person.My coach had power outlets but they were only USB chargers so if you have a USB-C charger like me then you're a little screwed, hence the 4 stars.Would I travel with FlixBus again? Sure, they were quick and cheap. Can't get any better

Graham Skipp

No Complaints from Me

Reading the reviews of appalling service, I was really worried before getting the coach to/from London/Leicester. No complaints from me. Outward left 6 mins late, but arrived 15 mins early. Return left on time & again arrived 15 mins early. Minor gripe - no nets on the seats to put stuff. Really good value & I would travel again with them

richard king


Journey: Perth to Glasgow. Bus was on time, arrived on time. It was fine. If you have ever been on the night bus to London it was that vibe. As other reviews pre paid seat selection would be unworkable unless you got on where the bus started from.


Flixbus journey From London to Chester was…

The journey From London to Chester was OK. The seat allocation was non existent as was the WiFi sand any paper or soap in the tiny loo. Fortunately for me the other people with reservations for my seat boarded at Finchley Rd and I had boarded at Victoria but we paid extra to reserve a seat that’s really not good.You need to come prepared because there’s no opportunity to buy food, drink or water so if you brought none you’ll be 5+hrs without.The female driver’s driving was really smooth and the male driver who took over in Birmingham was friendly when I got off at Chester


London to Edinburgh Used Flix Bus for a return journey …

Used Flix Bus for a return journey from London to Edinburgh 8th of October day of train strikes. We were supposed to be travelling by train but at last minute had to book the bus. Have to say was not looking forward to the long bus journey. but our experience was a good one.2 Drivers from Glasgow, efficient, friendly, chatty and helpful. Kept us informed of up and coming stops often with a touch of humour. Bus left London bang on time, 9am.We had working WiFi, I noticed some seats you could plug phone into back of seat in front of you, some seats you could plug phone into rack above your head. So not all the same. Unlike Megabus, on the way to London, the toilet on Flix Bus was clean and smelled fresh the whole way. It was a compact toilet which helped to stop you wobbling about. There was water to wash hands, the button to operate it located slightly beneath sink so maybe not easily found. Working hand dryer and paper towels. The floor was a bit wet with water from sink. The actual


First time using flixbus service

First time using flixbus service from glasgow to aberdeen. A 3.5 hour trip. I found the service to be cost efficient, simple to use, clean and 'does what it says on the tin'. Toilet was smelly but public toilets most are. It was a little cold on the journey home with the air con but other than these minor issues, it was a good service and I would recommend so far, based on this one trip.

Jonathan Worby

Cheap, no thrills, does the job.

Travelled from London Finchley Road to Newcastle (5th September).Booking was easy enough. I really like the feature where you can pay to choose your seat and more importantly, make sure no one sits next to you for the duration of your trip. The app is also a handy feature as it saves your ticket as a QR code so one scan and you're on board.I arrived to Finchley Road with plenty of time and was surprised to see my coach arrive 10 minutes earlier than scheduled. I would advise arriving well ahead of schedule as we left as soon as we had boarded, meaning that if someone arrived 5 minutes before departure they were left behind. I have to retract a star for that as while it is nice for those who like an early arrival, it's unfair on those who have actually arrived on time but may miss their coach (as previous reviews have mentioned).The journey itself was your typical coach journey, tedious motorway sign after sign after sign... We did however have to change coaches due to an issue howeve

C Eng

Comfy and value for money

I took the coach between London and Paris a few times. Good option besides taking the Eurostar or planes. Very competitive pricing, clean interior, comfortable seat, friendly and helpful driver. I would use them again and recommend to others.


Good prices and comfortable seats.

4.0 (292)

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Get the most out of your money at Flixbus with these simple savings strategies.

  • First of all, you can sign up for Flixbus's email newsletter to stay updated on the latest sales and promotions.
  • You can also check the referral program. Once you recommend Flixbus to your friends successfully, both you and your friends can enjoy a nice discount!
  • At last, you can consider purchasing from a third-party seller. You may be able to find Flixbus products at a lower price from a third-party seller on websites like Amazon or eBay.