Contact Info

About Forever 21

When Forever 21 first opened its doors in 1984, it was a small boutique store in Los Angeles known as Fashion 21. Founders Do Won Chang and Jin Sook Chang primarily focused on selling Korean-oriented designs to the local Korean American community. Soon, the store's popularity extended through the city and beyond, prompting the decision to expand their catalog to include trendy American designs and rebranding as Forever 21. The brand would go on to open stores worldwide while primarily focusing on women's fashion - but also selling men's clothing, girls' clothing and home goods. At its peak, Forever 21 owned nearly 620 shops across the globe. However, due to financial troubles, they filed for bankruptcy in 2019 and many of their international stores closed - with those left within the US acquired by a group of mall operators. Nowadays, Forever 21 functions mainly as an online fashion retailer but some physical stores remain open too. Despite enduring hardships, they still remain a favored source of fast fashion - offering up all of today's trends at budget-friendly prices. The products in Forever 21 are all genuine which are directly linked to the manufacturer's production, so that customers can make the most of the best in their shopping process. Forever 21 guarantees its customers affordable price to buy the best quality of the same goods. Because Forever 21 is directly linked with the manufacturers, its supply is fully sufficient and the styles are updated in a timely manner, which can bring more alternative and satisfying choices for the majority of the customers! HotDeals.com offers Forever 21 Coupon Codes and Coupons to significantly reduce your costs! Welcome to shop here!

Forever 21 Customer Service Phone Numbers

Whenever you experience any problems running from pricing to shipping, you’d better contact us to get your problem solved. However, given the poor services resulting from long wait times and network delays, we highly recommend that you may have a quick flip through Forever 21 FAQs. Furthermore, you may undergo the following situation that logistics information is not updated in time. Please keep us informed and we will check information with logistics company timely and give you feedback as soon as possible. Additionally, extreme inclement weather can cause delays in deliveries as well, so please wait patiently.

  • Toll-Free Number
    (888) 494-3837
  • Official Website
  • Customer Service
    (213) 463-9173
    (213) 741-8257
    (213) 741-5100
  • Mailing Address
    3880 Mission Road, Los Angeles, California 90031, United States
  • Social Media Contacts

Forever 21 Coupons - December 2023


Receive 20% off your next in- purchase in one single transaction before taxes

Money-saving time for December with Forever 21 Coupon Codes. You get a discount on 20% OFF when you buy Forever 21's goods from forever21.com. Compare Coupons patiently and you may be able to get a 30% OFF. Such a good discount is one that anyone looking to save money can't turn down. MORE+

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Grab 30% off on app orders at Forever21 with this coupon

To reward customers, Forever 21 decided to offer a great discount. Get 30% Off Styles is one of them to help you save money. There are also other nice deals for Forever 21. Check them by yourself now. What are you hesitating about? Attractive discounts are within reach! MORE+

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17% off any order

There is a savings opportunity at hand, you can get 17% OFF with 17% off any order. At the moment, you can use 17% off any order. With its help, 17% OFF your purchases can be an easy thing. Coupons don't last forever, so act before they expire. MORE+

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Save 30% on selected Forever21 items - Expire soon

Take this Coupon Code for Free Shipping on Orders Over $30 with you when you shop online at Forever 21. All customers can enjoy Coupon Code for Free Shipping on Orders Over $30 in December. Just go to forever21.com. Just visit the online store Forever 21 and buy anything you like at a cheap price. Don't you want to enjoy your savings right now? MORE+

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Forever 21 FAQ

What to do if I want to return an item at Forever 21?

First off, check the website and find the return policy. Some online stores will only accept returns of unused and unopened items. So go through the policy to make sure you are eligible. Then you can follow the steps and select the reason to process your return.

Can I exchange something I bought online from Forever 21?

You can start with the exchange policy on the website. Find out the conditions you need to meet and make sure you finish the process within the time frame. If you have any issues with your exchange, feel free to get help from the customer service team.

What are the tips for contacting Forever 21 customer service?

To get your problems solved effectively, you need to get prepared beforehand. Write down your problem and the resolution you want. Also, call them during non-rush hours. Remember to use the callback service if the store has it.

What is the process for filing a complaint at forever21.com?

If you are not content with your order, you can get in touch with the support team and tell them what happened. There will be a team that can help with customer issues to get them resolved. It can also be helpful to keep a record of your interactions with the store.

How can I find out where my order from forever21.com is in the delivery process?

If you want to check on the status of your order at forever21.com, start by logging in to your account. Once you're logged in, go to the 'Order History' tab to see your order's status and track its progress.

Forever 21 Reviews & Rating

Libby Klein

Forever 21 Miami Kendall Store

Yeny the manager at the forever 21 Miami Kendall store is absolutely the very Best. She is totally knowledgeable on the store inventory, helpful and always with a smile making your shopping experience a pleasure. Yeny is truly an asset to the Forever 21 organization.

Rahul R.

“Forever21 customer service. 7478-149-870.number.7478-14-98-70 customer toll free number7478-14987”

Forever21 customer service. 7478-149-870.number.7478-14-98-70 customer toll free number7478-*******. Helpline. Contract us. customer care just call now

Ashley M.

“Sherpa Bucket Hat - Cutest Accessories!”

I love accessories whether that's jewelry, bags, or hair accessories and one place I love to shop for accessories is Forever 21. I've been looking for a sherpa bucket hat for a while now and found this really cute one here, it fits me really nice, good quality, and comes in multiple colors.

Mousy L.

“Cute clothes for great prices!”

I have found some of the most affordable clothes on Forever21.com. The site is easy to use and they often run sales. Shipping was relatively fast. The quality of the clothing isn't high quality, but it's acceptable and certainly a higher quality than many well known Chinese sites. I think for the price the quality is acceptable in most cases and even great in some. I would very much recommend this website.

Lizze R.


Forever 21 is the best! Most definitely recommend to everyone! They have some of the most fashionable items for the best prices!

Maria F.

“Online prices are a lot cheaper than store price”

I love the experience of the store, and spending time trying out each outfit but the pricing (I've noticed) isn't the same when shopping online, regardless if it's the same item or not. Common sense, but why would you buy from the store if it's cheaper online? Free shipping would be nice!

Ellen M.

“Beautiful clothing, shoes, and accessories!”

Always a pleasure seeking being to make a beautiful decision. I love this store! The champagne and masquerade is a cosmic designer that pleases the senses and style in a heart's utopian dream... always quintessentially existence in reality.

A S.


I've just recently started ordering from online. Started slowly with Sephora, Ulta, Amazon, and now forever 21. Indeed it is my second time ordering from forever 21. They don't have that many deals as in store. However, it is much easier (obviously) to shop online as the stores are crowded, not neat etc. Both orders had multiple items and got SHIPPED WITHIN A DAY. They arrived even after 2/3 days. I am seriously amazed by their process. Never had an issue with getting delivered something else. Its amazing, 10/10 recommend.

Niecie R.

“I love the website”

I love this website. It's where I buy most of my clothes the last two years. You're able to post honest reviews about the items. They give the option to pay for delivery or pickup at the store for free. The return policy is great. Bring the item back to the store and get a full refund as long as its unworn. Will continue to shop online and recommend

Una A.

“Great Price, Good Selection”

A lot of selection of clothes for a great price. Lines here are always long. But that is all the forever21 stores in general. Tons of cool clothes here.

Adrianna F.

“I love this site”

Ive ordered from forever 21 website on 2 separate occasions. Both occasions it was a value close to $200. The shipping is dumb fast. I ordered on a Monday and got my clothes literally the next day! Quality varies. Depending on what you buy but overall I have no complaints. Although I think if I was plus size i'd have a hard time shopping here. A lot of the clothes come in small to medium. Would be better to go in store if youre plus size.

Latasha S.

“"Absolutelyyy Love"!”

I truly love every product I receive from this store. Great Clothing. Fast shipping. Everything just perfect!

Deena k.

“Best ever”

When ever I go to the mall with my mom and sister we are always going to forever21 and get everything. Im 11 and there cloths still fit me. There not big or too small. Love all there clothes


“Amazing Clothes”

Forever 21 is must! They have so much trendy clothes along with accessories and plenty more to choose from. Its a must

Marianna G.

“Stop writing lies about Forever21 and other sites!”

Dear sitejabber, so many critics here are completely fake! As well as for other online shops. Please filter somehow who writes, because your site credibility is really low. Forever21 has a great site, quick shipping, extremely easy order placing, I've shopped there several times and will keep doing it. Some great deals during sales as well. Some critics are laughably written from fake users. (one writes its completely difficult to write my address in the order? - Come on! So fake!)

Tamara C.

“Great online shopping”

Great deals, has lots of free shipping days approx 1-2 a month. Exclusive online only deals. Quality of items amazing. Site for any person who loves clothes

Mabel L.


Good service and really helpful for buyers because 50% offer is very good I got more products here only best online store.

Jill O.


Best store ever. Could be a little neater but what can you expect from a store that everyone loves. Up to date with fashion and has AMAZING prices. Great for petite people.

Tasha A.

“So fast”

Every time I order from their site It comes within the next few days, they are really on point with their shipping! They also always have sales, so if you're on the more broke side like myself then this is a great place to buy everything in trend for pretty awesome prices!

Danni A.


Weather it's shopping in store or online everyone extremely helpful. All of their items are true to size and super comfortable. I absolutely LOVE forever21. I prefer buying here rather than buying at Fashionnova which is a scam guys. Don't buy there it's all be. DURING the holidays I'd imagine they would take time fulfilling orders. But other than that it's fast shipping none the less.


Just FAB!

Great company! Items are always nice and stylish. Quality is usually fantastic and shipping is great. The only thing is, sizing can be a bit tricky for certain things like jeans, plus-sized girls and tall girls. Just make sure to ALWAYS read the description and refer to the sizing chart (which is accurate)... otherwise a dress or skirt you order might not end up covering your bum!

Ilyse B.

“Good so far”

I shop very carefully on this website. I just bought $500 worth of clothes and only had to return four items. I have a credit card with Forever 21. I only purchase things on my card. That way you get an order confirmation, Notice of shipping and an email that it's arrived. I have had very good luck with the quality but, like I said, I shop very carefully and check the fabric content on everything. I have pieces I have washed over and over and they still look nice. The only reason I gave 4 stars instead of 5 It's because today I had to call customer service for a return label. The man on the phone was very rude and instead of letting me talk he got louder and spoke over me. I said please listen to me several times and he would not I just hung up. I called back and the 2nd person I got was very helpful and solved all my issues. I also had to call A different call center about my new credit card that I have not received. I reached a woman at a call center in Jamaica and right in the mid

Caitlyn M.

“Great fabric quality at very reasonable price”

Good selections of cloths. They have amazing collections of trendy and classy outfits. I really liked the jeans and the top which i recently bought for my self and it turns out so pretty. I have never expected such great fabric quality at very reasonable price range. So, i am very happy with my purchase.

Emily L.

“Pleasantly Surprised”

We all know Forever 21 - it was one of my go-to places to shop when I was growing up! But their stuff started to get a little "too much" and nobody shopped there anymore. I decided to give their website a try again recently and to my surprise, I actually found a few things that I wanted to buy! The quality of their clothes has improved, yet they're still affordable. My only complaint is that they are very hit or miss. Another perk is that they've been having a lot of promotions going on lately and it's relatively easy to find promo codes.

Gloria H.

“Shop in and out”

Some things are way over priced. And customer service is always a problem. However, I still shop in and out quickly if I find something I really like or if I find what I'm looking for.

Nancy V.


Affordable and cute. Huge selection and the quality is good for the price. Sizing can sometimes run a little large, but overall very satisfied with the purchases!

Belle C.

“Forever21 online store better than the physical one”

Great experience shopping at Forever21 online store. I ordered a pair of joggers last Saturday, package was to arrive 7 days after. But my order actually came in the next Wednesday. I was quite surprised and happy that my order came in early!

Jeel A.

“Launch sleeves wear in a new pastel shades with thick and good material”

Our inner wear shapes are visible due to thin fabric, earlier it wasn't such. Soft fabrics in cotton, georgette will do but not hosiery or synthetic ones which are not sweat absorbent. Forever 21 was my one of the favourite brands all these years before lockdown, since then the production has totally changed due to cost cutting policy. See it to and I'm sure you will capture the market of teenagers in the entire industry. New and pleasant shades are highly appreciated with a basic or a new style. Thankyou!

Kiana P.

“Great Service”

Quick and very well mannered employees! Definitely recommend for anyone who is looking for fashionable clothing. Also check out https://keisconfessioncloset.blogspot.com/ for more reviews on clothing!

Jenifer S.

“Good online retailer.”

Quick and well packaged. Used before and will use again. There are problems with customers support, but it's not a big deal to me.

Logan C.

“Hit Or Miss”

Forever 21 has been a staple in my wardrobe for years because of their pricing and style options! I always preferred going into a physical store rather than going online, but am no longer within distance of one. I decided to take the chance and order, that said I have experience in-person with their sizing and general fit of clothing which helped me a lot with ordering. I bought a bandeau set - and as you can see in the photo it's cheap, SCORE. Took 7 days to reach me + one day for processing. I. AM. IN. LOVE. The set is more of a red than orange so the product isn't exactly like the pictures. It was true to size and fit like a glove. Plus, it felt like higher quality than some of the other clothing I've tried in past. Absolutely no regrets. Total steal for the price & am very happy.

Lynz N.

“A little hickup with the mailman”

Their clothes runs a little smaller then the size chart, think Tweens and young adults. But I have to say very cute and eye catching. It's affordable and something for everyone 12-53 lol! It's trendy and I would like to wear a sweater to feel like 21 again.

Emily B.

“Nice clothes for cheap”

I really like forever 21 but the styles are more for 20 year olds then teenagers. Store has cheap clothing like rue 21

Karol-An B.

“It's alright”

I was hesitating between 3 stars or 4 stars, but since I'm in a good mood I chose 4 (If I could I would have put 3.5 though). I ordered a couple of time from Forever 21 online and it's ok. I always received the right item, in the right size. Although it did happened once that a necklace came in the mail broken up in tiny pieces, I was confused a bit, luckily I was able to return it in store ( they didn't give me a refund, they put the amount of the broken necklace on a gift card - a whooping 6,50$). The only big problem I have with them is sizing. Am I the only one who feels like their proportions are off? Some items just fit completely wrong and look one to two size smaller than the size I ordered. However I think this is just their sizing so not a 'real' problem. (But still like, why do my thighs are getting asphyxiated by the legs of a pair of jeans but my waist is literally not touching any fabric because it's to big?) would not put forever 21 as my first online store choice

Julietta C.

“Loved my clothes but my order messed up”

I ordered a shirt and a pair of shorts, for the size of the shorts I put size 27, but after i ordered and checked it, it had it listed that i put i size 25. So I talked with customer service and the guy was nice enough but he didn't do anything to fix my situation. In the end my order came fairly quickly and it turned out that size 25 did fit! But that was just luck. I would order from here again but i caution you to be careful when you put your order in.

Caitlyn N.

“Always a favorite.”

I've been shopping at Forever21 for awhile now and I still love their clothes. Everything usually fits according to size! I just wish they'd lower prices. :)

Trudy S.

“Love this store”

The thing I like most about Forever 21 is they have all sizes, even plus. Their selection is nice for all ages, old and young alike. Great store with great pricing.

Ceydorshipping C.

“Clothes that Make You Look Young Forever”

If you are looking for something short and sexy, Forever21 is the store to shop at. I love their skater dresses

aashi r.

“Never dissappointed”

I am giving them 5 stars. However, I have never had to do anything "special", such as contact customer service, return merchandise, need a refund, or other things like that. When I've ordered online, my items have come on time and in excellent condition. I will continue to shop from Forever 21 because they have really cute clothes and great service.


Service at Bay plaza mall was very good


awesome place to shop with good prices


why does this have bad reviews?!

why does this have bad reviews?! I have never had a bad experience ordering from this site. I have been shopping with forever 21 for over 10 years now. The quality gets better and better. I am very fussy with my clothes and i keep finding myself on their website buying their tshirts, workout clothes, biker shorts, dresses, skirts YOU NAME IT. I love bargains and affordable pieces and this company does it. Shipping is fast and the clothing is always packaged nicely. i am 25 years old and STILL LOVE forever 21 xoxo


The apparel is in great quality

The apparel is in great quality. Some sizes dont match the reality.

Kenneth Miller

I was assisted by a sales associate

I was assisted by a sales associate, Taylor, in finding several outfits within my budget of $100. I was expecting one outfit not two or three if I mix and match. I enjoyed my experience at the Hillside Village(Uptown Village) Forever 21. Thank you, Taylor.


???My daughter purchased some jewelry for a prom and paid for expedited shipping Forever 21 help 7602843131 The jewelry did not arrive at all,

My daughter purchased some jewelry for a prom and paid for expedited shipping a little over a week before the event. The jewelry did not arrive at all, but two days after the prom she received a shipment with three articles of clothing that she did not order. When she called the company to request a refund they refund me the money right away. I would not recommend doing business with this company.

Natalie Estrada

I ordered some clothes that I couldn't…

I ordered some clothes that I couldn't find anywhere else for spring. The sales on the website are way better than in stores. I didn't order overnight shipping, and still my items got to me quickly. My clothes didn't smell like vinegar like when I order from Shein.

Shannon Klevgaard

I love the clothing and the prices are…

I love the clothing and the prices are cheap for the quality. The only reason I give it four stars instead of five is their return policy.

Jo Thomas

Great items fast shipping

I placed my order and received everything correctly and faster than expected. I love this company and it is sad to see so many unsatisfied customers. You need to fix this Forever21. If I had been a first time shopped and saw these reviews I would have never ordered from you guys. But since I have had great experiences I will continue to do so.

Mohamed Domah

dont know what all these negative…

dont know what all these negative reviews are about great clothing, great prices, top notch


Love forever 21 am


I ordered on forever 21's online shop

I ordered on forever 21's online shop. It came in good quality, the sizes, the colors, and the products I wanted! Shipping only took like 2 weeks. I would buy again.

Charlotte Turner


The store was clean and the sales clerks were friendly and helpful. The clothing was attractive and well organized with colors that I like. My purchase was smooth and wait time was short. The clothing has held up fine after being washed and has not faded, the clothing still looks new after the first wash.


Fun Store

Low prices.fast shipping and new clothes always updating.

Jensen Charles

Good clothes

Sara Lund

I read the many bad reviews

I read the many bad reviews, but i really wanted some items from the site (barbie collection), so I ordered with shipping to denmark. items was shipped the day after and took just a couple of days to arrive. the only reason i dont give 5 but 4 is because, they didnt fill out my full address so DHL couldnt deliver to me but to a pick up stop instead. (and yes i typed the correct and full address at check out). The 3 items from the barbie collection is good quality and looks like the pictures. the sizes i got was also correct. i am comfortable enough to buy from them again.

Brookelle Li

I placed an order recently on 6/6 and…

I placed an order recently on 6/6 and paid for express shipping (+ 12.95) and the package arrived on 6/8. I was super happy to get my items so quick. I'm not sure if there are delays with standard shipping, but if you need your items by a certain date/time and don't mind paying the extra $13, then express shipping is the way to go.


So happy! :)

I was a bit skeptical ordering online, after reading reviews. However, I couldn't be happier! The items I ordered are SO cute and it only took two days, from purchase, to receive my order. :)

Michael McLean

Very stylish

I've recently started shopping online with forever 21. I've placed several orders from this company and as of now my experience has been positive. The promo codes have saved me a ton of money. I'm definitely a fan of their clothes. Unfortunately, I may have to alter few of their pants (length was too long). I will continue to shop on their site.

Jorge Manuel Quispe Sandoval

good prices and the always have trading…

good prices and the always have trading clothes


Fabulous fashions for every season

They have fabulous deals always near holiday weekends. About once a month they have jaw dropping prices on bargain dresses. I check their site at least once a day to see what deals are currently available. Great graphics and also love their deals all the time.

Lan N

If you have a problem, email is the way to go

After the hurdle of my delayed package, I finally received it. I am pretty happy with the clothes (got 4 sweater and a dress). Just be careful when buying their clothes, as I find it runs a little smaller/snug with an adult (30) vs when you are a teen, then it is true to size. Good quality and very reasonably priced.

Ttrisha Ellis

I have ordered twice and never had a…

I have ordered twice and never had a problem. Returned items easily with no issues


Fast Fun Fashion

This is my go-to for online shopping. The clothing is cheap and cheerful and the shipping is typically 2-3 days after ordering. I recommend viewing each photo of the item online to assess the fit on the model, and checking the info tab to check the models measurements and the size she’s wearing and how it’s fitting. I find their sizing to be slightly inconsistent so if the model is wearing a size small and it’s loose it helps to assess the fit of the garment. Overall I love this site and the app is nicely laid out!

Boglarka Filler

Really fast shipping&good value on the sales

Really fast shipping, arrived in 2days from ordering. Items are all as described +everything was heavily discounted so got desuigner-looking jeans for £6-9 ,for example which beats any other shops. No hassle at all &it was all packed neatly with tissue paper etc. Not all their stuff has the wow factor,of course ,but forever 21 area high street chain and I have found their service &discounted goods to be very good.


Amazing products

Amazing products The quality is so good. The discounts. Everything amazing, customer service very helpful. The shipping takes a bit but is so worth it. Just during last month I placed 3 orders,because the sales are so real. Love this company


Always happy with the clothes I am…

Always happy with the clothes I am getting from the UK! Good prices, good quality and no problem with returning items, and money is paid back in a descent time. I can really recommend this company! :)

Taty Arnold

I order from here all the time and have…

I order from here all the time and have always had a great experience with them! I also shop in their physical stores as well. The clothes are cute and inexpensive. You have to remember thought that you get what you pay for. Don’t expect these clothes to last you a “lifetime”. With that being said they have a ton of cute styles and are always offering different discounts. The only thing I would warn against is buying the “web exclusive” items. These items are usually non refundable in store because they are not actually forever 21 products. I ordered a haul of about $300 worth of clothes with a mix of web exclusive items and regular items. The regular items have forever21 tags on them and the web exclusive tags are these long black tags that look like they’re from a Chinese company. None of the web exclusives were good materials, and the sizing was off with these items as well. The forever 21 items were great though. If shopping online please just beware of this!

Grace Cate

Great For Online Shopping

Great quality clothes that fit perfect and are very comfortable.

Barbora Kečkéšová

I love it.

I have ordered from this site couple of times and never have I ever had any problem. I will deffinetly order more in the future. Though I have to say I have never tried to return anything or requesting refund.


I've ordered around 20 times from…

I've ordered around 20 times from forever 21 over 2 years and have never had an issue. I find that most orders ship fairly quickly and get to me within 1.5 weeks. I live in Canada and I can just return items in store if I needed to but they only give store credit which sucks. The reviews are really bad here and I never had a bad experience online with them so I'm pretty surprised.

Tania Solis

Usually the workers at forever21 are a…

Usually the workers at forever21 are a little serious.. but today when I went in I had the best customer experience! I think her name was Sara (she had long dark hair) she was beyond super helpful! She went out of her way to help me find a birthday outfit!! They need more workers like her because forever 21 is already such a big store that it can sometimes be overwhelming trying to find a prefect outfit! So thankyou Sara for the friendly help!!


Delivered on time

Delivered on time - all good quality. I stopped ordering a few years back because of the quality but I can definitely tell an improvement. I was very pleased and will be ordering again.

Athina Syk

make small orders

i would order again, but not expensive things as long as the bad reviews about people losing their money in ANY way keep adding up. well, although i read all these bad reviews i decided to make a small order anyway, i liked the products and they were cheap so why not risk it? i received the package kind of late (i didn t care much) but the products were the correct ones and the sizes were also right.

Kat s

Check items before u buy( reviews sizing ect.)

Ive bought some items a while ago testing out how they are and i was satisfied. so a 1/2 a year later i decided to buy a hual of stuff. just make sure u have measurements down to look for ur size because it does vary and also check reviews. So i bought a haul of items and to say i was not dissatisfied, i loved all the items and ive never realy had a bad experience with forever 21. But of course the last time i bought items the measurements were a little weird also the package my things came in was opened (with a knife) split in the middle but i do believe that was the postal services fualt


Be mindful of sizing and be aware returns cost

Have ordered quite a bit from here. Nice, straightforward returns process. Orders have all been received with correct contents and refunds received in good time and for the right amount. Great prices and discounts on offer quite frequently. Negative is their sizing can be a bit odd - I range from an XS to a M in their items and have been caught out a few times and had to re-order in the right size (they don't do exchanges). They also don't offer free returns (costs £2.50 and they don't refund any postage you paid).


Never a disappointment!

I've shopped three times from Forever21 and I was never disappointed. The clothes are of excellent quality and the packages always arrive on time!



I have ordered twice for this website overall really good experience. Pros: Good quality clothing Fair prices Quick delivery Cons: Returns policy - sales items can only be returned by mail and they charge you £2.50 fee. I wish they would let you return sale items to the store directly for free or get rid of the return fee. Most other companies offer free returns so this is the only con for me.

lydia mongeon

I did my 1st purchase and i am…

I did my 1st purchase and i am definately buying again! I only waited 2 days to receive my beautiful princess dress! I was able to track my order and i got free shipping! This was my best expierence out of all my online shopping with other stores. Thanks forever21 - probably got yourselves a new loyal costumer cant wait to buy again!


Good quality clothes

Good quality clothes. Got my jacket from their shop. Got lots of compliments. Customer service is ok.

Gabriella Frota

love forever21.com

I just love forever21.com so much! Everytime I order from here is a great experience, and I love the fact that the site has its own review. <3


Worth its price!

I was surprised when I read the other reviews here since I've ordered from their website twice. I live in Sweden and all the products came very quickly with free order all the way to my house. The clothes look exactly the same as the picture and everything fit well. Of course there were some threads sticking out on a few items but I could just cut it off. For the price point I'm very content.


I love this website

I love this website. It's where I buy most of my clothes. You're able to post honest reviews about the items. They give the option to pay for quick delivery or pickup at the store for free. The return policy is great. Bring the item back to the store and get a full refund as long as its unworn. Will continue to shop online and recommend

Mrs Janice Murdoch

I placed my 1st or with forever 21 ON…

I placed my 1st order with forever 21 ON Friday, a total of 6 items. Then I read these reviews and started to panic about the order, wether it would irrive, or wrong items what if I needed to return something as I hadn't read their returns policy either. But I need not have worried I received my parcel today (Wednesday) a total of 5 days very pleased, and as for the 6 items I bought which consisted of 2 JACKETS and 4 TOPS at a total of just over £21 definitely a bargain i was very pleased with all my items, I would happily shop on here again. But I can only speak about my experience with them on my end which is in the UK.


Always pleased! My favorite shop :)

I always order from Forever21, and every single time I'm NEVER disappointed by my order. The quality is amazing, and my order is always on time. I love Forever21's style selections, and I will continue buying from here. Not sure why people are so dissatisfied because its honestly a great place to buy clothes at a reasonable price in my opinion.


Love this company!


deffo recommend

Their plus size section is phenomenal. Only thing I would improve on, is stocking it in store. Hate waiting for deliveries!!


My Humble Opinion

Okay, so yeah, their return policy sucks. Buuuuuuutttttt, they do have very quality items. Most of my closet is Forever 21, their leggings are amazing, and the materials are actually really nice. The basilica are where you should really go nuts, they’re very inexpensive, but aren’t low-quality. I reccomend F21, and the only reason I rated it 4 stars is because of their atrocious return policy. May the Force Be With You.


French Terry Colorblock Hooded Pullover…

French Terry Colorblock Hooded Pullover was delievered in a timely manner and I wear it with jeans. Think of ordering again.



Love! Always order my gym wear from here as it fits lovely. Sizes are good, shipping promptly, although when shopping for swimwear I hate that the only models they show the items on are size 0!!!! They need some real women so I know what the items with actually look like on me!


I've been buying from Forever21 online…

I've been buying from Forever21 online now for years. So I just thought I would share my experiences with the site. First, what I loved about the site is the (use to be) affordable prices and free shipping (when you spent over $50 which was easy to do). 99% of the time I always got what I expected. I was hardly ever disappointed with the quality. Shipping was fast as well. They also NEVER screwed up my order within years and years of buying from them, so that's worth mentioning. Now, starting this year the site/items have changed quite a bit it seems. For one, I always knew my sizing on Forever21. Small in tops and dresses, medium or size 27 in bottoms. However pretty much everything I have brought there this year, I had to go a size up. I'm a medium in most of their dresses and tops now, and none of their bottoms fit me right anymore. I assumed maybe I have gained some weight, but my measurements and weight haven't changed. Plus I still fit into their old small items just fine. I bought a skirt there a few weeks back in a M, and it was wayyyyyyyyyy too tight. So I returned it along with a dress that was too small (first time I ever returned anything after years of shopping with them). I loved the skirt enough to buy another in a large, however when I got it, it was way too big. Yet, the medium was way too small. As for the return, everything went fine. Never had to contact them or anything. Took a little under a week to receive a refund. HOWEVER, it cost me $20+ to send back just a skirt and dress. So keep that in mind when returning any of their items in the mail. So aside from their sizing appearing to have changed, their prices and style have changed quite a bit as well. Before seeing a $50 item on the site was quite rare, and if you did find one, chances are it was going to be very good quality. Now, nearly everything is around $50. I went on the other day and saw a cute white cropped top that was $46!! $46!!!!! FOR A CROP TOP. I'm really disappointed with the changes. The site also hardly ever has sales and when things do go on sale, it's never the stuff you actually want. I will still buy from Forever21, but they're not my "go-to" clothing site anymore.

Christiane Rioux

I don't understand all the negative…

I don't understand all the negative reviews here??!!! I live in Montreal, i ordered twice once last week and the other time it was last summer, last week i had great discount, great prices, the clothes was all the right size, no error and all perfect!! And on top of it i had free delivery (regular post) and i recieved it two days later!! Wow!! Great prices, nice clothes and perfect services plus fast delivery!! If you live in Montreal i highly recommend, i don't know about the other cities or country services... they deserve a 5 stars in my case!! Woohooo!! lol


Great value and quick delivery

Ordered items from the website on Tuesday and package arrived on the Friday. Was emailed with updates on order and tracking information. Items all as advertised and described and very reasonably priced. Would definitely shop again!


Never had a problem with this site

Never had a problem with this site. Shipping is pretty quick. Some items were not what I expected fit a little big for a small and some items fit a little small for a small but unfortunately that's the problem with online shopping. Anything i have returned I went to the store to do so they gave me no problem. Got a store credit on a gift card which is fine cuz I shop a lot there some people might have a problem with that though, but a lot of the items I returned were sale so I'm not sure if they give your money back on new items. But over all I love this site to shop from.


One of my favorites

One of my favorites! I've been a loyal customer for years, they have cute clothing that fits my style at low prices and often have wonderful sales.


Back to school deals

I love there cute mini backpacks. I especially enjoyed the metallic version, it is quite durable.


I am a young man and want to be dressed…

I am a young man and want to be dressed in a stylish way. That is why I try to buy from shops with modern range of clothing. This site offered me the opportunity to buy modern and fit clothing.

Kim More

I have lots of stuff from forever21

I have lots of stuff from forever21! Great store.

Shannon M

Really straightforward website and good delivery time❤️❤️

Ordered clothes on a Saturday and arrived the Thursday so within a week my clothing was delivered which was good, really good quality clothing and very affordable, would recommend💕

Alison Hamilton

Best place for plus size

I was so disappointed when Forever 21 shut their Glasgow store and was dubious about shopping online. However, I've since made multiple purchases online of their plus size clothing and never had a problem! Their jeans are very small made but the sales are fab and they keep you updated on delivery. They also use UPS who are ace. Highly recommend if you're looking for lovely plus size clothing!


I love F21 website more than their…

I love F21 website more than their stores. Easy to browse and affordable prices. Cant go wrong.


Absolutely love this place

Absolutely love this place. The styles and change. They do great to help the community. God bless. Keep them in prayer to keep helping the community and to keep making money and succeeding. Thank you.

Britni Holman

Great experience!!!

There are so many bad reviews on here so I wanted to share my experience! I ordered some stuff last minute for an upcoming trip, so I used express shipping, but due to the reviews I was worried my package wouldn't arrive on time. I used the chat feature on the website, and asked when my order would be shipped, this being only about 20 hours after I placed my order. The rep responded immediately, told me my package was shipped and provided me with the tracking #, even before I got my confirmation email! Not to mention, she was very friendly. My package came exactly when it said it would, within 2 days of ordering, and my clothes were all perfect!

Jessica Diamond Mahoney

Despite all the negative reviews

Despite all the negative reviews, I've NEVER had a problem with Forever 21. I love the quality and pricing. Especially what I can find online (considering my local store is very cluttered with their display). I always free ship to store and my package arrives in less than a week. Just be sure to pay attention to the size chart on certain items.

nam esmedina

Top customer service

Top customer service, price and quality. Would recommend to anyone.


Nice and affordable

I had a nice experience ordering from them. The clothes looked like the pictures and they were true size so I didn’t need a refund. The parcel arrived with no problems and I found my size (s) available on the site most of the times. The prices are good and i will order from them again :)

Confused girl


I honestly think that forever 21’s website and stores are so under appreciated. The clothes are great quality, at a great price, and the delivery arrivals are either early or on time. Honestly sometimes the quality is better than high end places. I bought a pair of jeans 4 years ago from forever21 and they still are great while I bought a pair of jeans from good American that had to be thrown away in a year. Always throughly impressed with forever21

Susana Taylor

My order arrived on time and looked as…

My order arrived on time and looked as I expected. I'm satisfied!


Happy as per the price

I bought some clothes, earrings and necklaces like two weeks ago, delivered on time within 5 working days , really loved what I bought every single of them. I will see forward to buy some more from the shop online. Totally happy as per price


Forever21 SG delivery

Delivery in Singapore took 8 working days. I was worried at first because of the bad reviews online, and no other reviews from Singapore. From check out to delivery, everything is good! I will order again soon, waiting for the BOGO free promotion.

Maia Bansee

I have a quick question.

I have a quick question.. when forever 21 clothes are sold, can they sell the clothes again or that’s it? Also they should add more XS to their fitting list.


I actually love forever21!!

I actually love forever21!!! No issues when ordering.

Nicol Redman

I was worried after placing an order…

I was worried after placing an order for my daughter, I then looked at these reviews 😳 As we were going on holiday in a couple of weeks I started panicking it wouldn't arrive in time, I had the free standard delivery. I called the customer service explained my worries, very helpful she emailed the warehouse which pack the orders, to ensure it went out that day. I used a code to get 30% off which was honoured saving me £50. My items arrived complete and correct 2 days later 👀 All fit my daughter perfectly. Amazing service will definitely buy again. I don't often write reviews, but after reading the bad reviews on here, I nearly cancelled my order, so glad I didn't.

Sarah Stockholm

Nice selection of clothing

Nice selection of clothing. The only downside is the delivery, which can be slow at times.

Nikki Jarvis

Pleased that they’ve started doing plus…

Pleased that they’ve started doing plus size stuff too.

sofie poulsen

nice designs

nice designs, good prices but a little slow delivery

WhiteWolf Goddess

Literally my FAVORITE clothing store. Ever.

Wow I'm SO surprised by the f21 bad rating!! It's fast cheap fashion, with seriously the cutest stuff. I'm 33 years old amd have been shopping here literally for 10 years. I just updated my whole Spring wardrobe and I'm in absolute LOVE with everything I bought. Some of their eyelet pieces/dresses are fantastic quality and worth much more than $30. They constantly are adding new things so you have to be an avid shopper. To top off their great cheap prices they literally have some sort of a discount every single week. Since it's fast fashion, they copy so many brands, even idie ones where I've spent hundreds. The fact that they do that I think is awesome, because sometimes they're patterns and fabrics are better than the original. I will always love and be a f21 girl 💖

Christy Sutton

Good price

Great selection of clothes this is my favourite place to shop for cheaply priced clothings. I can basically find everything that’s in trend at an affordable price. But I would prefer if their refund is not in credit note.


Dang Forever 21, get it together

Dang Forever 21 with all these terrible reviews, may want to start picking up your game. Anyway, received my package of reflective clothing quickly and easily. Just don't like the quality all that much but not unwearable.


Super cute hoodies!

I’ve ordered a number of active cropped hoodies from Forever 21 and they were all super cute. The delivery came super quick and the quality was superb. I’ll definitely order some more!


Item got to me but the shoes were two…

Item got to me but the shoes were two sizes larger than what I ordered. I still have another package coming and am now worried about the size I'll receive in that one. Definitely shop in-store so you can make sure you get what you paid for. Other than that, the shipping was decently timed despite what is going on. I just wish the shoes weren't a 9 instead of a 7. Edit: The second package got to me and thankfully, everything was correct with that package! They have a return option on their site when you go to see your past orders and send a downloadable package slip. One option you have to pay for but the other is free. I don't need to return them since a friend liked them and paid me for them but just a warning to those in the future!

Katelyn Silva

fast shipping

forever21 got fast shipping even during this covid im surprised, loved everything I bought. I was worried that even though I got a big chest and thick at the thighs (5ft and about 137 lbs ) the clothes regardless if it Was small, medium or large it fit the same there bodysuits have a good stretch but for the one shoulder bodysuit I got a large and felt like a medium but its tight and eventually will stretch plus it holds my chest well

Ishti Vegan

I love this store !

I love this store, I buy their clothes online a lot. 👍👍👍


Forever Awesome!!!

I just made an order online and it came in the mail so fast! Everything in my order was correct and i just love all my new tops hair accessories and Jewelry!!! Forever21 ❤❤❤

Billy Silverstone

Excellent Service

One of the attendants assisted me and I'm very happy with her service. Thank you for giving value to your customers.

Steven McTavish

Like their clothing

Always bought new clothing to them. Love the designs of it!!

Linda Lange

So I been shopping at this store for…

So I been shopping at this store for long time. I love my outfits and jewlry. Customer service is great. And love online shopping as well. Sometimes my order came early. Never late.


Nice clothes at an affordable price

Nice clothes at an affordable price! I’ve been a container for a while and been happy since👍🏼


I love forever 21!

I love forever 21!! They have such cute stuff and are very reasonably priced. The only treason I didn’t give it 5 stars is because there’s always a 50/50 chance your size won’t fit. They aren’t super consistent with that. Other than that I love them!! I ordered stuff on Christmas Eve and it was shipped the 26th. So quick and efficient!!!

Jameer Lee

I wish I would be forever 21

I wish I would be forever 21, it was one of the my best ages in my life anyway for everything being done there, I do not even understand what is happening there. How else we could see that ? I am not that sure really for whatever reasons. Wish they had more man wear;))))

Madison Carter

Love forever 21

I’m addicted to online shopping and forever 21 always has sales and top brands in one place! The shipping is fast and most of the time it’s free too as is exchanges! It’s one of my favorites places to shop!

Big Hustle

Seriously, ppl need to find things to complain about

I have no clue why ppl are complaining so much when all their stores in the mall are super full. Always have loved their wear, latest design, trendy cuts- they are the Trader Joes of clothing

Brian T Smith

I bought on Cyber ​​Monday but from the…

I bought on Cyber ​​Monday but from the second day of the purchase I received an email that said it would take longer than normal, but that it would arrive before Christmas. I spoke with Customer Services on two occasions and they helped me excellently. I received my package and my order was complete.

Aileigh Riegsecker

Love their store

I love their store and how many selections they have. I love to go shopping there because I know I’ll find something I like. People who work their are super nice. I like how every time I come I find a ton of stuff I like. Their clothes are super cute. Love their store so much


I wish you guys don't close on my town

I wish you guys don't close on my town. My daughter loves your clothes!

Justine Howard



Emma Goodrich

I’m always pleased with the quality of…

I’m always pleased with the quality of clothing from them but the service really needs to be worked on...I had to talk with 4 different people before someone could help me out..

Ghesal Popal

I try to write again

I try to write again, because last time they removed my review. But trust me do not trust these negative reviews! I got my clothes, so did my mom, we made reviews and they got blocked!


fast shipping!!

Katherine Ly

I love forever 21

I love forever 21. Products similar 99%. Price is nice. I always make order with forever 21. You will try. I believe you will love it!

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Here are some saving tips for you to save money on your purchases at Forever 21. Don't miss out.

  • You can sign up for Forever 21's email newsletter. By signing up for it, you can receive updates about new products, sales, and promotions.
  • If you want to get early access to new products and releases as well as exclusive member-only events and experiences, just join the membership.
  • Some discounts can't be used with other deals. But you can always enjoy free shipping service with other deals. It is not that hard to meet the minimum amount. Have a try!