Round-the-clock online customer service is available at Motorola. Therefore, if you have any questions, please contact us and we will provide you with a satisfying answer as soon as possible. Once connected with our service, please give a brief description of your problem. You may receive auto-replies related to your issue. If the problem is still not resolved, you should get in touch with an manual customer service and proceed with your issue. Due to the large number of inquiries, the reply may not be timely. We will strengthen customer service training to avoid similar situations in the future. Sorry for the inconvenience!
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Motorola customer service is contacted for a bunch of reasons. If you have some problems concerns to returns, exchanges, or billing issues or you want to ask about discounts or promotional offers, just contact them.
First off, check the website and find the return policy. Some online stores will only accept returns of unused and unopened items. So go through the policy to make sure you are eligible. Then you can follow the steps and select the reason to process your return.
You can start with the exchange policy on the website. Find out the conditions you need to meet and make sure you finish the process within the time frame. If you have any issues with your exchange, feel free to get help from the customer service team.
To get your problems solved effectively, you need to get prepared beforehand. Write down your problem and the resolution you want. Also, call them during non-rush hours. Remember to use the callback service if the store has it.
If you want to check on the status of your order at motorola.com, start by logging in to your account. Once you're logged in, go to the 'Order History' tab to see your order's status and track its progress.
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