Round-the-clock online customer service is available at Neiman Marcus. Therefore, if you have any questions, please contact us and we will provide you with a satisfying answer as soon as possible. Once connected with our service, please give a brief description of your problem. You may receive auto-replies related to your issue. If the problem is still not resolved, you should get in touch with an manual customer service and proceed with your issue. Due to the large number of inquiries, the reply may not be timely. We will strengthen customer service training to avoid similar situations in the future. Sorry for the inconvenience!
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People call Neiman Marcus customer service for a range of reasons. These include but are not limited to: asking questions about an item, reporting a problem with an order, to find out about shipping and delivery options, and so on.
First, take a look at the refund policy on the Neiman Marcus website to make sure the store you purchased from has a refund policy. Then check if your item is eligible for a refund. Also, pay attention to the deadline to send your request in time.
First of all, you need to check the return policy on the website to make sure your item is eligible and the return period has not expired. Then you can contact customer service for further instructions. You may make your returns by mail or in stores.
Before you reach out to the customer service team, ensure you have the required information like purchase number and account info. When possible, call during non-rush hours. If the store has 24-hour customer service, try phoning either early in the morning or very late at night to receive fast assistance.
If you are not content with your order, you can get in touch with the support team and tell them what happened. There will be a team that can help with customer issues to get them resolved. It can also be helpful to keep a record of your interactions with the store.
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