Sometimes you have to reach out to Saks Fifth Avenue Customer Service in face of tricky issues about your order, account, shipping at Saks Fifth Avenue. Customer service will accompany you all day. Therefore, you can be in touch with customer service at any time to place an order or ask a question through the following ways. Due to the large number of inquiries, the customer service may not reply in time, please wait patiently. Sorry for the inconvenience. If you want to know more details about our products, please feel free to call for more details. Our customer service number is as follows:
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Dec 10, 2023 2 usedBefore you proceed, make sure to examine the refund policy on Saks Fifth Avenue's website to confirm if your item can be refunded. There can be some conditions for this. If the item is eligible, just contact the support team to get more information.
Don't worry if your call with Saks Fifth Avenue was unsuccessful. First of all, you need to review what happened during the call. It can give you information about when to call back. Or you can use live chat or consider sending an email to the online support team.
First of all, you should contact customer service as soon as possible. Most online stores have a dedicated customer service team that handles order cancellations. Then you can check the store's cancellation policy for more instructions.
First of all, you need to find out if the item is eligible for an exchange. You can ask the customer service team or check the return and exchange policy on the website by yourself. Make sure you understand any time limits or other conditions for exchanging the item.
First of all, you should reach out to customer service. They have a dedicated team for dealing with complaints and other matters. Explain your problem and request a solution. Or you can go through the store's complaint or dispute resolution process to make your complaint.
I purchased a final sale item that got lost in transit and took multiple weeks to arrive. By the time I received my order, I no longer wanted or needed the item. I contacted the company via chat as I am hearing disabled and was told I needed to contact them by phone despite my impairment. After being subjected to literally 3+ hours of screeching hold music and being disconnected multiple times, I was told I would not be authorized to return the extremely late item. Not one representative I spoke with took into consideration my disability when speaking with me, making it extremely difficult for me to understand them, and when I repeatedly asked them to speak slowly and clearly they were extremely rude. There is no room in the market for a company this awful. I’ve now filed a complaint with the Better Business Bureau.
What a farce this company are. I returned an item from the UK via DHL (which I had do at my own arrangement). DHL have lost the parcel and so all I needed was an email from Saks to say that no return had been received and therefore no refund had been made. Three emails asking for this were ignored so tonight I phoned up. One and quarter hours later, no further forward and so I was holding for a supervisor and then I was just cut off! I shall never purchase from them again.
Beware, defective products can be shipped when ordered online. Saks avoids taking responsibility for this and does not accept return or issue refund for the defective product. When the issue is raised, they tell the customer to file a dispute with their credit card company. This is completely unprofessional and irresponsible. Apparently their product is not carefully reviewed before sale and the customer is blamed for damage.
Be aware of many cases of scam involving Saks Fifth Avenue.com. I bought something on-line and never received the package. Saks opens a fake investigation and closes and few hours, denying my case. They partner with CDL deliveries for their logistics and they are all together in stealing peoples packages. Please don’t buy at Saks and share with with your families and friend. Buying on-line at Saks is not trustworthy.
I have been waiting for a RMA so I can return a product.. It’s been 2 weeks and haven’t received anything.. I have tried multiple times to call and email- all I’m getting is a generic response that I will be be contacted within 24- 48 hrs.. PATHETIC! 2 weeks and I can’t get a response..
I did not receive my full order. I ordered two three month supplies of the LYMA supplement, but only received two ONE MONTH supply. I have contacted customer service multiple times (5) but they keep stating they cannot issue a refund. I DO NOT WANT A REFUND, I WANT THE ACTUAL PRODUCT that was listed on the site. This is beyond absurd for being charged for a full three month supply, and only given one month. I am extremely upset about this and will never order from Saks Fifth Avenue again, I will also file multiple complaints and reviews about this.
If I could give Saks a zero, I would. Four days ago I placed an order and paid extra for 1-2 day delivery. I have received nothing from Saks; and my calls to the customer service line have resulted in “wait 5 more days.” Why, then, offer 1-2 day shipping? What a sham.
I purchased an item on sale, but the discount code on the site would not work. I contacted customer service, who said they would honor the sale price once it shipped through a price adjustment. It was a significant discount on the item, at 70%. The customer service agent seemed sketchy. Once I got off the phone, the next day, instead of shipping my order, they cancelled by order stating that the item was not available. A lie! Shortly after, I received a notification that an item I was looking at became available, which was the Burberry blazer! I repurchased the item and once shipped, I submitted for a price adjustment with my proof of the sales price on their website. Again, they refused to honor the price!
To be fair, and give an update, I did receive the price adjustments for all 3 items today, including the merchandise I never received. I will be calling again tomorrow regarding the refund for the undelivered package. Saks should be submitting a claim to Maergo for the undelivered package. Maergo will not even respond to my inquiries.
This company uses franseises that promotes modern day slavery.
Never ordering from Saks Fifth Avenue again. They have horrible customer service and rude customer service reps. I would expect way more from a luxury department store. They also refused to provide me with a price adjustment after a customer service rep already approved it, then citing they don't make international price adjustments. It's pretty clear they don't care about their customers.
Still no refund 6 months later!! Customer service reps continue to spin lies after lies. Absolutely disgraceful. Please do yourself a favour and take your money elsewhere.
If there were ZERO stars that's what they'd get.THE ABSOLUTE WORST customer service. Warehouse sends the wrong item (purchased a $600 Valentino belt) and refused to accept the return after numerous emails including pictures day of receipt, phone calls, emails, chats and promises from reps. Mailed it back twice only to receive it back stating a different excuse each time. Left my phone number for a manager. Of course no reply. STAY AWAY. THEY ARE A FRAUD. Consider yourself warned.
I was very undecided whether to buy or not, because of the bad reviews about this store online. But my purchase went super well! I ordered on 3/24/2023, with an estimated delivery time of 18-29 business days and received the dress at home today (3/30/2023).
Great Service to the UK.
Brilliant delivery and service to the UK. Have ordered 3 different items over the last two month. All of them arrived promptly in perfect condition. Customer service was always brilliant.
Flower Market Galvanized Container with ScoopI have seen the reviews, but decided to risk it. Perhaps I am one of the rare few, however, I received this item in the UK (From USA). The tracking was excellent shipping speed amazing, the price brilliant and the item fantastic. I have had no issues at all and I am very pleased.
I always order from Saks not once have I ever had a problem the packaging was great the shoes looked exactly like on the website they definitely have a customer for life
I was having trouble with FedEx and getting my item. The young lady, was very helpful. Needless to say my makeup arrived the next day! I absolutely love it!
Bought an Alexander McQueen puffer coat online. The price was ridiculously low $650.00CAN. Paid anyway and was expecting to have the order cancelled. Order went through and coat was delivered in a week. Thanks Saks!
At the Chevy Chase, Maryland location I was graced with impeccable customer service. I had been deciding between different Chanel handbags and returned one of them. Mia at Chanel was SO kind and patient when making this transaction. There was some international banking discrepancy so she referred me to Chanel's assistant manager Shani and Saks' customer service rep Elsa. They both were so warm and patient through the process and were successful at meeting my needs. Customer service is so key at building trust and comfort with clients. This experience truly makes me ONLY want to shop with them in the future! Thank you, ladies!
I guess I’ve gotten lucky. My experiences have been positive. Items nicely wrapped and received as ordered on time. I also like their new boxes with the logo inside and black tissue. I tend to work with them over NM these days because I’ve received worn merchandise from the latter.
Last month I went and had make-up done by Bret. He did a great job of pure glamour with most professionalism with very cordial and good manners.
I ordered shoes and got wrong ones. Called customer service and Natalie got it corrected and by the next day I had my order. Very fast and easy process. Have full confidence in Saks and that's why I continue to order from there. Waiting on my next order now and can't wait to receive it. Shop at Saks if you want a good deal and great customer service.
I had a great experience with Saks customer service. The key to a quick delivery was asking customer service to verify twice that I gave my address correctly and also I requested that customer service please waive the fee for next day shipping as a one-time courtesy. It seems that orders for next day shipping are processed more quickly. I would like to thank Jane at Saks Customer Service for processing my order, Immani for follow up and also Irrinia at the La Mer counter at Boca Raton's Saks. Several stores failed to carry the item I needed. I had called Nordstrom, Net-A-Porter, Sephora, Dillards, La Mer Online, Bloomingdales, etc. to no avail. Saks and Neiman were the only stores with my item in stock. Thank you to Saks for A+ quality And expediency all around!
I have had the most excellent service. They have amazing sales and they ship and deliver in a speedy manner. Quite pleased with their high quality products, as well.
It's horrible to read these reviews and I feel terrible for the people having gone through nasty shopping experiences, cause Saks was about as smooth and good shopping experience that I'd want. Fast shipping even on the economy setting, coupons and gift cards being able to stack on one another meant I got $500 worth of fragrances for 200. Amazing.
It's horrible to read these reviews and I feel terrible for the people having gone through nasty shopping experiences, cause Saks was about as smooth and good shopping experience that I'd want. Fast shipping even on the economy setting, coupons and gift cards being able to stack on one another meant I got $500 worth of fragrances for 200. Amazing.
Amazing experience. Thanks saks fifth Avenue.After I ordered my Armani shoes from Saks fifth Avenue. I got horrified by the reviews written here and there. So I decided to call the customer care service from abroad. I was amazed when they answered after the first ring. The lady was so nice helpful and assuring. 8 days later I’ve received my shoes that has traveled from the US to reach me here in UAE. Im so happy with the experienced especially that the product is authentic, beautifully packed in its original box, properly secured and moreover, it was a good bargain as I bought it on sale. I recommend people to buy from Saks fifth Avenue and I will definitely buy from them again.
i feel like the service at sacks on line is terrible , i have been charged twice noew for a simple exchange in size etc ..it takes 4 weeks for a return , plus i do not know as of today when they will give me a price adjustment ..i just wanted to get the same coat in a smaller size , i had to buy it twice .. etc for a higher price , got charged twice .. not no adjustment as of today .. terrible customer service .. never shop at sacks again .. you can not keep or get customer, plus the people working there , you can hardly understand them , or they are very unprofessional and don't know what the are doing ..
The shipping is great. The costumer service is even better! Saks always puts on lit deals. My number one designer website!!!
Had a great first experience. I purchased a Coach bag on sale for a great price. It arrived in Australia within a week and perfectly packaged. Will purchase from here again.
I was very nervous to order something from Saks after reading all the horrible stories on here. However the dress I bought was exclusive to Saks so I took the chance. I received the order (in Denmark) just about a week after I ordered, which I think was pretty fast. I got everything i bought- right size and all that, so I wouldn't hesitate to order from Saks again.
I got the bag I ordered just on time.one of the reliable shopping sites..👍🏻
Easy use good return policy and client services does not need do not listen to bad reviews
I really like saks they do a good job and the staff are nice to
This was our first on-line order with saks. We ordered a bunch of gifts for our grandkids, all the way across the US. Saks got them there on-time and in great shape. The prices are not exactly 'cheap,' but neither are the products. You get what you pay for! Plus they all came in awesome elegant gift boxes at no additional charge!
Another 5 stars. I bought a long sleeve shirt online. The price was great because it was a sales item. Package and product just arrived in perfect conditions, and fast. So I am glad I was able to receive my product as described and without any problem. Thanks Saks Team, you guys are the best.
Product in perfect quality. Fast ship. Order updates constantly and the price is what you pay for High end brands compared to other stores. I am happy with my last purchase though.
I must be a lucky one!Bought a pair of Manolo Blahnik, arrived as expected, perfectly packaged and NEW item (not ex display). So happy with my purchase!! Size, colour etc all correct. I dont mind buying from them again.
I remember myself reading all of the reviews before receiving my order. Honestly, was very worried. However, my item was delivered properly same as the condition and quality of the item were perfect, despite that it was an international delivery. Don't really know what to say, maybe I was lucky. Anyways, thank you so much.
I have ordered from this site to be shipped to Australia. I have had no problems and found the shipping rates very reasonable.
When I first made my order and looked at all the reviews online I got scared that my item may be defective, wrong, or something....but I am very pleased to say that I had a very good experience ordering from Saks Fifth Avenue and I think there needs to be a good review about them to counter the bad ones to ease people's worries about online purchasing....so here we go:
One of my favorite online stores, fast shipping and the sales are nuts. I'll be back over and over again.
Other than delivery time since its ship from US, products received were authentic and in good quality and packaging.
This online store this so great, they always go out of there way to make you sure everything is 100%, for me and i order like crazy from them i have never had to return or any issues, they are so cool <3
Excellent customer service, quality products!. Love to buy either in the store or online!. Fast delivery!. Great store overall. Don't disappoint us about politics other wise I buy some place else
This global brand Donna Karan was established in the year 1984 Donna Karan in the place with her husband. The quality of the fragrance takes a worthy place in the ranking of designer brands, exquisite feeling that attaches to the pleasing does not render its smell. In its application, direct hits and bergamot citrus aroma. Then vested in light floral notes and cardamom. After the first application, the scent of it impresses with its exquisite aroma, a pleasant wood trail. Stylish, masculine aroma, lively and sensual, energetic and subtle. Man this an unforgettable scent, not when it will not leave indifferent and lost.
This is a reliable place to shop for designer clothes at discounted prices. I have shopped here on many occasions, and I have always been happy with the items and customer service.
I've ordered from Saks a bunch of times and every time it goes smoothly. No problems in payment or product.
Another really great shopping site with excellent customer service and product offerings. Saks really tries to be different in the items that it sells with the addition of their own brand of clothing and accessories. You can not go wrong with Saks online and in store, but they can be very pricy unless they are have a sale. A Saks fifth ave sale is a dream come true but other shoppers know this as well so items go fast.
I love shopping at Saks and now I can from the comfort of my computer. They ship fast. I wrote to say I wished they carried all NARS cosmetic colors and I got a nice reply.
saks is reliable and that goes a long way. I have bought multiple items from them and they always ship out right away and take care of the customer. i would recommend using them.
This is my second time ordering from Saks. I was really worried after reading all the negative reviews but everything ended up going very smoothly! My order arrived in perfect condition and beautifully wrapped. The only thing I will say is that if you are shipping internationally, be aware that you will likely wait at least 2 weeks for your package (minimum). I really wish that Saks didn’t ship with Borderfree because they are insanely expensive and VERY slow to ship.. but if there is something you really want, it might be worth it.
I've heard so many bad things about Saks but a friend told me he had a good experience ordering some custom suits from them so I ordered a custom windowpane blue suit that I liked from them and it got delivered a day ago. It's a great fit everywhere except the blazer is just a little loose around the shoulders. Fairly satisfied with my purchase.
The customer service needs to be improved
So many people have posted negative reviews. In the last 2 months I have ordered multiple things for my children or myself from Saks. Have returned a lot of it as it seems a lot of things seem to be cheap quality. But I have also been pleased with several things. I have had EXCELLENT service with my returns! Better than before the world started using Covid as an excuse for everything. Shocked as credits have been turning up on my card within 1- 2 weeks! When I am in a Saks store I have always had pleasant sales staff. I still love Saks and want to give them a plug!
I purchased some of the dresses there, very comfortable indeed, the service was fascinating, I will never regret about the clothes that they handle. They are very modern.
First, I must say that upon reaching out to Saks Fifth's customer service I was speculative, because let's face it, "customer service" isn't what it used to be... Upon my first attempt at reinstating my promotional gift card, which had barely expired, I was shrugged away and put on hold until my patience wore out, being forced to hang up (and I have a lot of patience); hence the 4 star review...
I’ve actually had pretty good luck with Saks. Sometimes items are shipped separately, but that’s ok. I really like them because of the free duties for Canada. I’ve always received exactly what I ordered, accurate descriptions from the website. I haven’t had to return anything yet, so I can’t comment on that. I’ve found some great sale prices here for sure! I wish Saks Off Fifth offered free ditties too.
Service is borderline threatening the customer. Spoke to El Salvador about my order , women spoke in Spanish and kept yelling shouting to her colleagues all in Spanish. She began shouting and yelling in - Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___- Saks Fifth Avenue-PHONE_SUPPORT_+1-8-5-5-4-8-5-04-07___Spanish then would go back to speaking English. I was so
Great website for designer items. They ship items in nice and safe packaging and they use borderfree for international orders and my expectation with them is always smooth and response time with email is great. Overall I am a satisfied customer.
the international shipping is really fast and they are helpfull, the products are the same as described but the details may vary a little
Update: I never did get any sort of e-mail confirmation or any contact after I contacted customer service several times (see details below) but today I surprisingly got a package from Fedex and it was my Valentino dust bag! Wow! I am very happy that my claim was actually taken care of. I brushed it off as a lost cause but Saks came through (very quickly too!) and I will shop with them again. Reading all the 1 star reviews really had me worried but this redemption has changed my mind. My only wish is there was more communication with customers, I never got an email stating the dust bag was mailed or anything, the package just arrived suddenly. I also think I got lucky with customer service (I think Brittany on chat) she was the only one I thought actually may have don't something about my issues since I got a survey afterwards asking me about her service...anyways I hope the service gets better (more like Nordstrom's) and I think these 1 star reviews will be changing.I'm an internati
I have purchased twice from this store and never had a problem, it is not my preferred high end store as the shipping takes a long time to Australia. There are some very negative reviews here and they are entitled to voice their experience, but just saying that I've shopped on-line here and never had any issues. Only gave 4 stars because of the shipping time and they don't have a simple and clearly stated returns policy that you can review before you purchase.
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19C, Lockhart Ctr., 301-307 Lockhart Rd.WanChai, Hong Kong. Updated December 07.
