
Sometimes you have to reach out to TD Ameritrade Customer Service in face of tricky issues about your order, account, shipping at TD Ameritrade. Customer service will accompany you all day. Therefore, you can be in touch with customer service at any time to place an order or ask a question through the following ways. Due to the large number of inquiries, the customer service may not reply in time, please wait patiently. Sorry for the inconvenience. If you want to know more details about our products, please feel free to call for more details. Our customer service number is as follows:
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There are a few options for getting in touch with TD Ameritrade customer service. You can find the contact information listed on this page, and you can either call or email the support team.
If you are not satisfied with a product purchased from TD Ameritrade, you can request a refund by contacting their Customer Service team. Just use the contact information above. You will be asked to provide your order number and other information to see if you are eligible.
To cancel an order efficiently, you can get in touch with the customer service team first to make sure your order can be canceled within a certain time frame. You can keep a record of your communication with the store in case there are any issues that need to be resolved later.
Before you reach out to the customer service team, ensure you have the required information like purchase number and account info. When possible, call during non-rush hours. If the store has 24-hour customer service, try phoning either early in the morning or very late at night to receive fast assistance.
If you are not content with your order, you can get in touch with the support team and tell them what happened. There will be a team that can help with customer issues to get them resolved. It can also be helpful to keep a record of your interactions with the store.
I do not understand all the negative ratings. I have been with them for 15 years and l have had no real problems. Never been put on hold for more than a few minutes. Their web site is easy to use and has never been down. Never had a hold on any deposit. Because of my balance l can use private client services. This could be the reason why l get such good services however when l had a smaller balance and did not use private client services l still got excellent service
I've been an active client of TD Ameritrade (formerly Ameritrade) for over 25 years. I am experienced with many other institutions and trading platforms. They have the best customer service and I would recommend them to everyone.I wish they were also IRA custodians for non-traditional investments such as crowd funding or real estate investments, but they're not. Altoira is currently my custodian for that, and the customer service is extremely poor.
Great trading platform, powerful desktop platform included. Wish they had crypto trading.
I use TD Ameritrade for lower cost stocks. I haven't had any problems depositing funds through bank transfers or mobile check deposits. I've had no problems buying or selling stocks. To be fair to the other reviewers here, I haven't attempted any withdrawls or had a need to contact constomer service but so far I'm happy with the site and will continue to use it.
While creating an individual account online, I was unable to submit my application. Clicking submit would not redirect the page. I tried backing out and using the login I had created, but nothing happened. Long story short, I tried this a couple times before trying again the next day (it worked the next day). However, I had three other vacant accounts created as a result of me not being redirected and trying multiple times. Anyway, I called today for assistance. Despite the wait of over an hour, I spoke with a young man names Aaron Wong. He was extremely personable and helpful. I could not find where to leave him an individual review so I decided to do so here. To stress the point, he consistently went out of his way to inform me of certain things I should be aware of without me asking. He went above and beyond to offer me assistance. I left the conversation much more knowledge than before, and a new sense of comfortability using TD Ameritrade. This man deserves some recognition! I did
Great app and online software. Never have any issues. Trading is quick. What more can I ask for.
I like their mobile trading app. Even for me I still could catch up because it's easy to navigate and use.
excellent platform for day trading. Easy to use and very understandable
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I'm using their TOS program and it's by farrr the best program out there. It's like they landed something on the moon and other competitors cannot even get out of our own stratosphere. Their customer support is always relatively fast and they're helpful. There are cheaper brokers out there for options (stocks are free now), but their platform just kicks butt 365.
I find the TDA trading platform and research tools excellent. I can quickly find all the information I need on a company to determine if I want to purchase stock. I trade options and the Think or Swim platform is the best I have seen. Very robust, easy to navigate and well organized. They have tools that are attractive to beginning and experienced options traders.I have been a TDA customer since they were TD Waterhouse. I have had great experiences with their customer service by phone and in-person.
Easy to use platform, cheap trades and decent customer service. I am going to give them five stars as there is nothing that sticks to my craw at least not yet
I am a Novice trader, so I was confused which broker should I choose. I signed up for TD Ameritrade. After signing up, the customer support called me and provided full walkthrough how their platform works and showed my how to trade. This was extremely helpful, that the customer service takes their time, whoever signs up for the first time and educates you.I bought and sold shares only 4-5 times and tbh, I had no problems at all. Both depositing and withdrawal takes 2-3 working days, which is fine I guess.Overall have a good experience with TD Ameritrade.
Moved several accounts over to TD from Trade station. Trade station does not even come close to the level of TD. Everyone talks about hoe good TS charts are, bunch of baloney! TS had terrible opening whipsaw price action all the time, does not happen with TD. Also traded in Europe last summer, no glitches with TD. Best of all I rarely have to deal with anyone at TD because their trading and banking functions have been flawless online!
Contacted TD Waterhouse today spoke with Jack who I found was very helpful and friendly. Very pleased with service received.
I have been doing business with this group for years now. I can tell you that for the most part it has been a pleasure. I've used them for investments and car loan. Great on all.
This brokerage company has been excellent in the service it provides to its business customer, with helpful, courteous, reliable, available, and knowledgeable account representatives.
TD ameritrade has hands down the best customer service of any brokerage website I have encountered, great referral programs, and they just lowered their broker fee from $10 per trade to $6.95. Best brokerage website, hands down
I have a Conservative ETF portfolio and some key long term high tech stocks and some German bank bonds with TDAmeritrade that I am very happy with. I have been with TDAmeritrade for many years now with over a 9.5% return this year.
I have had nothing but good experiences with this company. They are very fair.
TDameriTrade is the best Brokerage that I have ever used
Having little experience with stocks and a low-risk tolerance for trading, this site helps alleviate a lot of my anxiety due to the ease of use, informed decision making options, and excellent client service. As the website and name have changed over the years, the site has become extremely user friendly without feeling dumbed down. Appreciate the information available and have never had any issues with them. Great site and strongly recommend.
Report your complaint and get your refund of money or poorly rigged trades, I received a $31,500 refund. Act now by contacting the watsapp number or their website on my profile photo
I've had them for years and love every minute of it.
Think or Swim platform is really good and they are amazing in execution. Would prefer better customer service but no one answers their phone and it takes over 90 min to get a hold of someone.
It is the best trading platform and so helpful, As it is organized very nicely everything is covered in it related to stock. We have been using it for quite much time.
It is one of the best trading platform amongst those I've seen. It's pricing structure is competitive and easy to understand. It is well organized for clients to gain easy access from one place.
It's a solid platform. We've been using it for years now and no complaints.
I have yet to find a brokerage that I can give five stars to but four stars is pretty good as I would give most other firms 3 or less I like the setup and the guys are knowledgeable when it comes to asking questions regarding option strategies which is not an easy topic to cover
Everything is great but I wish they would issue a debit card like Schwab. They give you a check book which is useless if you live outside the US, Other than that issue everything else is superb
I found there platfom and service good.recently had to ring about a few issuesand had no problem sorting them out thanks to Sean, and the others at TD.
I do love the customer service at TD! I love the 800 voice number where I can call to get stock quotes too. For someone like myself who is an active Day trader I do really like their platform but only problem I face time to time is that it can go down.:( Overall, I've been with TD for over 15 years and will continue. Thank you!
I feel very comfortable to work with TD Ameritrade, efficient, precise and of course quite reasonable with the fees. I recommend every fellow who's intrested in a good broker to try TD.
I have been using this company (the name has been changed several times) and the web site for years. The site is very easy to navigate, trade, read expert's analysis. Mange the accounts, get stock and companies information, charts, company balance sheets..
Ameritrade is my favorite online brokerage - Their site is easy to use, trades are cheap ($10 base rate for equity trades), it's easy to get money in and out of my account, trading options is easy, they gave me a margin account, and they send me all my tax information. I've found Ameritrade somewhat easier to use than ETrade and Charles Schwab which are both more expensive.
I have been with TD Ameritrade for 14 years. I rarely have a problem. In the case of a problem, they have always been responsive, indeed proactive. Their TOS system is excellent. They will teach you anything. I have traded options for years, made and lost hundreds of thousands of dollars, but the losing is not their doing. It is my responsibility. Do they make mistakes, well of course, who does not. The people who give TDA one star are clearly angry with themselves. Too bad, TDA is a good company.
I'm using their TOS program and it's by farrr the best program out there. It's like they landed something on the moon and other competitors cannot even get out of our own stratosphere. Their customer support is always relatively fast and they're helpful. There are cheaper brokers out there for options (stocks are free now), but their platform just kicks butt 365.
Their plattform (TOS) is excellent and one of the best programs out there. Easy to use, great interface, good tools. Sadly, over the years I've used it, there have been a couple of times when it's become unreliable which really shouldn't happen. Their mobile version is quite good as well. Unlike others here, I've had decent experiences with customer service - that was exclusively pre-corona though. Could very well be that TDA has recently made some cuts during the merger and/or pandemic. They are in the process of merging with Schwab right now, so it remains to be seen how the brand and their plattform goes from here.
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It's a solid platform. We've been using it for years now and no complaints.
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